Question

Cannot print more than one page from my new computer.

Hi Everyone,

I have a question that I and others cannot answer. I have a Brother multi-function A3/A4 printer MFC-J6520DW.
I am running Windows 7 Home Premium 64bit - SP1, Intel Core i5-4690k CPU @ 3.50 GHZ, with 16.0 g of RAMM.
And for the internet I'm using Waterfox.

When I first bought the printer I could print any number of copies of the same document, which was run off of my old computer that suffered a massive stroke and died in December last year. So I got the new one built in January this year and since connecting the printer up to it, I can only print one document at a time. It refuses to print anymore than one copy.

So I got on to Brother and they gave me instructions that I followed to change permissions etc, all to no avail. I spoke to the company who built the computer and they basically said the same things, but couldn't work out why it would not print multiple copies.

So the only way I can print more than one copy, is to connect the printer up to my laptop and then all is well. And by the way, my laptop is running Windows 7 home premium as well. Go figure!?

Can someone please give me some clues as to why this printer/computer problem is occurring and how can I fix it?

Thank you all in advance!

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Comments
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Clarification Request
Did you just switch out hard drive....

....from the deceased computer into the new built computer? If so, did you install the driver files for the newer hardware on the new motherboard?

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Added the hard drive to have access to files.....

I had the new computer made with an SSD for operating sys and software. A 1tb storage disc drive and had the old drive from the dead computer added in as an ancillary drive so that I had access to my old files. The tech guys who built the computer installed the old drive, so I have no clue as to whether or not it was done right. I am assuming they did, because I have full access to the old drive and everything works.

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So a clean install of W7

was done on a new drive and not an upgrade of the previous system? Or was there a cloning of the older drive onto the new drive, and the older drive also included into the computer?

What shows in Drive Manager? 2 actual physical drives? Three?

Two things could have happened in this time. The driver files particular to the new motherboard may not have all been installed, which means some pathway for the south and north bridges aren't quite right. The second is something corrupted the printer device files and they need to be reinstalled. Two ways to reinstall. One is to simply run the installation program and it either has a repair or a remove/replace. The other is to physically remove the installed program from Add/Remove section in Control Panel and then reinstall the full printer program and it's driver files.

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Yes, clean install of W7...

I have 3 separate drives listed in windows explorer when I click on 'my computer.'

Have done the reinstall once already, to no avail. Shall try again to see if there are any other driver options there that I may have missed.

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If that doesn't do it

My final idea is try another port on the new computer to send the print. I'm assuming both computers are using USB connection.

If you are using Network printing, then those settings can be investigated.

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Answer
32 bit vs 64 bit

If your older computer was older OS and 32 bit, then the program files that run the Brother computer may not work properly in a 64 bit system, unless you reinstall the programs and files for the printer in Compatibility Mode. You would go to the setup or install files, right clk on them and choose an earlier mode or system they worked under.

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All 64bit...

Thanks for the suggestion. I thought that too, but as I neglected to state in my post above, my dead computer was Vista 64bit and the Laptop Windows 7 is 64bit, so that makes them all the same.

It will print multiple copies from the laptop, but not from my new computer, which is essentially the same operating system and 64bit.

I am at a total loss as to why this is happening, but that isn't saying much, because I am a green horn when it comes to problems such as these.

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