Cannot print after upgrade to Windows 7

by washuttleworth Oct 22, 2010 8:31PM PDT

Very frustrated after no real help from Windows 7 forum and HP online!
I have an ASus X5DIJ with dual core Pentium T4200, 4GB RAM and 500GB HD running Windows 7 Home Premium 64 bit. I have a HP deskjet F4210 which is about a year old and is almost unused. It will not print. I have used all downloadable troubleshooters to no avail (can't identify any problem) and cleanly uninstalled/reinstalled the latest drivers/patches and updates from HP. The printer installs perfectly shows as default printer in all programs will scan and copy but will not print. Whilst showing as default printer in, say, Windows when asked to print says no printer is installed. No docs show in the print queue. Spooler restarted etc, no change. I had the printer tested by my local dealer where I bought it and it works perfectly. I thought this might be a VIsta/win 7 thing but have installed the patch. Laptop was upgraded to Win 7 on purchase. I do have Win 7 installation discs with me but fear my tech level will be overreached if I have to do a complete reinstall. I also upgraded recently (in last week or 2) to Office 2007 from Office 2003. No change. Both Office installations worked well.
Grateful any help. I think this will be the last HP printer I buy as I had a similar problem with installing another HP printer with XP on my last laptop. I am in Montenegro or I would take back to my laptop dealer in London!

Discussion is locked

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printer error

by duffer41 Oct 22, 2010 9:02PM PDT

i have had to uninstall and download again 3 or 4 times for the same problem. the fault i keep getting is printer off line, and it will not change when i click to back on line. i am using a hp c77250 and upgraded to windows 7 from vista premium. i agree, hp needs to improver their upgrade system. this is the only solution i have found to work. uninstall and reinstall. by the way i am using a wireless system.

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The fastest work-around would be ...

by Kees_B Forum moderator Oct 22, 2010 9:08PM PDT

to try another brand of printer.

Find a friend or colleague with, say, a Canon or Epson or Lexmark printer. Install the drivers on your laptop and see if works. If so, uninstall and buy something comparable. Good chance it will work also.

Kees

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Thanks, Kees

by washuttleworth Oct 23, 2010 3:00AM PDT

I cannot be alone in suffering like this. Canon next for me. I suppose now that printers are so cheap it is almost not worth bothering. I have spent hours trying to fix this and its such a waste. Yet I abhor waste!

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I can't tell if you installed the new drivers.

by r. proffitt Forum moderator Oct 23, 2010 3:04AM PDT

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-74858-1&lc=en&dlc=en&cc=us&product=3746674&os=4063&sw_lang=

I see HP supports both Windows 7 32 and 64 bit but I can't tell from your post (it's that hard to read single paragraph!) if you removed the old printers, unplugged the USB and pretended as if it was a new install.
Bob

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I did

by washuttleworth Oct 23, 2010 6:31PM PDT

Sorry if it is hard to read but I did a clean install (level 3 uninstall of old drivers)) of the latest drivers from the HP website (having told it I was running Windows 7 64 bit and then added two patches. Did this without the printer being plugged in by USB until requested. The dowload is correctly installed and the printer shows as default but when I press print there is nothing in the document queue. Thank you very much for your help. It is much appreciated.

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Were you

by samkh Oct 23, 2010 11:59PM PDT

running antivirus while installing the driver? Try disabling AV before uninstalling -reinstalling, then re-enable AV. Also try the basic driver if full suite fails to function
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-72469-1&cc=us&lc=en&dlc=en&product=3746674&tmp_track_link=ot_search

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by washuttleworth Oct 24, 2010 4:04AM PDT

I did disable Micrtosoft Security Essentials for every attempt except the last (which I forgot). I will do it again as you suggest without the full 204 MB download with Digital Imaging monitor etc and will report back. I think 20 plus installs now!

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AIO suites

by samkh Oct 24, 2010 4:39AM PDT

are sensitive to anything which may impede 2-way communication while driver is trying to locate and ID the device, so review W7's overly protective features and temporarily disable them during installation. Usually the print driver alone works for AIOs but I understand that defeats the purpose and cost of multifunctions. Printer makers should do a better job of testing their driver installation and operation with AV, antimalware, account controls, firewalls, etc., or better document the actions users should take to ensure success.

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Thanks

by washuttleworth Oct 24, 2010 6:29AM PDT

This may be the answer. Can you just advise me a bit how to turn off anything other than MSE and the firewall? I do have Malbyteware and Spybot S&D which are not constantly running (at least they are not on the start menu). I am reasonably proficient but expert help welcomed and most grateful for.

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Roll back your Windows updates...

by adrianAPB Feb 2, 2011 12:56AM PST

either hide them in control panel or do a restore point. That got my HP working.
Turn off updates or it'll happen again.

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This finally worked

by washuttleworth Feb 2, 2011 9:12AM PST

and came from an HP guy.

Go to add a printer, and select a local printer. Select the relevant port from the list (usb... / Dot4),

Now select HP from the list, and locate HP Deskjet 6980.

set it as default and try to print throught it..

If it dowsn't print, you can try changing the port under "Printer Properties) if there are few usb (usb001. usb002 etc.) or Usb Dot4... try to use the different ports and see if there is any response from the printer..

If there is no change, you can try also HP Deskjet 6500 or HP Deskjet 990C.. any of them could response differently..

I cannot believe this is a sensible fix ie call your printer something else but it does work.

I have just installed the drivers to a new network Epson. It prints perfectly. Goodbye HP.

Cannot print after upgrade to Windows 7

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