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Question

"Cannot play back Initialize only using the camcorder"

by Sep 6, 2013 7:51AM PDT

I have a reconditioned Canon Vixia HF R300 camcorder and am a new user of camcorders in general. I have recorded over an hour of video (I am an artist and was recording for an art tutorial) and suddenly I heard a beep noise and since then I have not been able to play back any recordings that I had on there previously or this current one. I tried uploading it to my computer and got the same message. It also won't let me record anything more.

Obviously there is an error on the SD card (or at least I think there must be. I have only used this card a few times previously, and have bought it very recently. The card I have is a 32 GB high performance card which says will record up to 7 hours of HD video. I had the camera running for 2 hours maximum, and only maybe another hour of recorded sessions on it prior to this session.

Has anyone else had this problem? How did you resolve it. I know that if I initialize the card, as it is suggesting, I will lose all the data I recorded there. I am hoping there is a way to recover it.

Thanks - hope someone has some answers!

Arlene

Discussion is locked

7 Posts
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Clarification Request
A few clarification questions...
by boya84 Sep 6, 2013 11:37PM PDT

1) From where was the "reconditioned" camcorder purchased?

2) What manufacturer make and model of the memory is the memory card? Where was the card purchased?

3) Usually, on the card, there is a "C" with a number in it. Can you tell us what that number is?

4) When you try to "upload" from the memory card to the computer, is that by connecting the camcorder to the computer or taking the memory card out of the camcorder and inserting it in a card reader connected to the computer? (Side equation, is there - or can there be, a card reader? You may need it).

5) When you do this "upload" are you using some sort of application or merely trying to copy the video files?

6) When you try to playback on the camcorder, is the message on the camcorder or does the camcorder just do nothing?

7) Before using the memory card for the first time in the camcorder, was the memory card initialed in the camcorder?

Cool Have you tried removing and re-inserting the memory card? Have you tried a different memory card?

There may be more questions - Sorry about that.

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answers
by SpiritEssenceArt Sep 7, 2013 1:09AM PDT

A FEW questions? LOL. OK. I bought the camera from an Ebay user who had a very high rating. The sd card is PNY 32 GB SD HC "High Performance" card - the number inside the C is 10. I purchased the card from Best Buy. I have tried uploading to my Windows laptop using both by using the usb cable that came with the camera and by inserting the sd card into the slot (the card reader) in the side of the laptop itself. When I try to play back the recording on the camcorder itself, I get the message. I also cannot see even a listing of the recordings on the camcorder.When I do the upload using the cable provided, I am using the software provided by Canon (Transfer Utility) which I had previously installed on the computer.

As for the memory card - yes, it was previously initialized before I used it. In fact I have already uploaded one recording successfully last week to my computer using the Transfer Utility and the cable. Yes - I have removed and re-inserted the card several times. Right now, I only have the 1 memory card so I have not as yet tried using another memory card. That's one of the reasons I am not sure if it is a fault on the card itself or something that is malfunctioning on the camcorder.

All good questions - I hope you can give me some suggestions with all of this information.

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hmmmm...
by boya84 Sep 7, 2013 3:49AM PDT

so far I am leaning in the direction of a camcorder fault (hence the beep - replacement?) causing file corruption on the card (can't play back and cannot see the files on the computer). What version Windows running on which computer? At this point I have already given up on the camcorder and am trying to get the video files from the card to the computer.

I think Bob's recommendation to work to recover the files is right (even though you said you initialized the card in the computer before recording).

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other comment...
by boya84 Sep 7, 2013 3:52AM PDT

I don't shop eBay... was the "highly rated" storefront (the ratings can be faked) a store or individual? The fact that it worked once for you is great, so I don't think you were purposely ripped off, but perhaps as a "reconditioned" unit there's some sort of warranty carried by this "store"? How do you know the camcorder was "reconditioned"?

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Answer
Sorry to read about this.
by Forum moderator Sep 7, 2013 1:15AM PDT

The recurring advice is to format in the camera to be sure the camera is compatible with the format. Otherwise users tend to report the issue you appear to be writing about here.

Recovery might be possible with RECUVA (see google or the CNET Storage Forum) but the basic method is to recover all files you can and see if any play with VLC PLAYER.

There is no step by step for this and sadly I find many dismiss the format camera advice until it bites them hard.
Bob

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Recuva?
by SpiritEssenceArt Sep 7, 2013 2:20AM PDT

Bob - Is this recovery program for files on the computer only or does it also include those on storage cards for the camcorder? (i.e. sd cards)? When I read the description of the recovery software it sounds like it might be meant only for computer files.

I did not realize that initialization needed to be done ON the camera itself. I really don't remember if I did that or not. Should I buy another card, or initialize this one once I have tried to recover files, I will definitely keep that in mind. Thanks.

Arlene

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Sorry
by r. proffitt Forum moderator Sep 7, 2013 4:01AM PDT

But it appears you have not done research on RECUVA's use. But in short you should try it on the memory cards and scrap off what files it (and other titles like it) finds then try playing them in VLC PLAYER.

Sorry if I don't write tutorials but only mention the titles and direction to head in. I do that because the web has plenty of tutorials.
Bob

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