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Question

cannot ping host from win 7

May 9, 2015 3:15AM PDT

Greetings
i have 2 pcs. windows 7 laptop and windows 7 desktop both wired and an ip camera wifi. From the laptop i can ping the camera, and from the desktop i cannot. i can also ping the camera from my android tablet. I've tried different ips, different cables, re-installing the OS on the desktop, shutting windows firewall, disabling antivirus but still no luck. My router sees and can ping all devices. i ran wireshark while pinging the camera from the desktop and i see in the capture "no response found" when i try to ping. Any ideas, suggestions ? Baffled.
Thanks,

Discussion is locked

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Answer
Many routers do that.
May 9, 2015 3:23AM PDT

As I can't tell what choices the router and you made, all I can offer is this is now one of the expected issues.
Bob

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router type
May 9, 2015 3:30AM PDT

i have verizon fios router MI424WR-GEN3I

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That's one slice of info.
May 9, 2015 4:12AM PDT
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Thanks to JD
May 9, 2015 4:40AM PDT

I can't guess if the settings, IP ranges, netmask, DNS and more. There's a big ocean of things to check out.

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ip scheme
May 10, 2015 12:11AM PDT

both devices are static address in the 192.168.10.x/24 range. they can both ping each other but desktop cannot ping camera and laptop can ping the camera Sad

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No word about netmask, gateway and more?
May 10, 2015 12:23AM PDT

As I wrote a sea of things to check on each device. I know it's daunting but do check those basic IP areas.

Also, I've had IP cameras fail ping but still stream video. At least you didn't report it didn't work. Just ping failed.
Bob

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ping camera
May 10, 2015 12:30AM PDT

Hi Bob,
in addition to not being able to ping there is a web server on the camera which i cannot access from the desktop so it looks as though these 2 machine cant see each other on the network at all.

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I would have to guess the camera was not working.
May 10, 2015 12:55AM PDT

Anyhow, you have 3 areas to check out. The camera, PC, router IP areas of address, netmask, gateway and see if they make sense. It's asking a lot of new networkers....

Some folk won't share such and I respect that. Even though sharing 192.168.1.x is well, not a security risk but some just won't share details like address, netmask and such. If it doesn't work out many have to call in a network tech.

There are routers and cameras that just won't work after it's all set. I've lost count of the number of times I've had to change routers and cameras.

-> Tipping my hand. I am one of those folk that traveled to the East to work with our suppliers on code and hardware issues on DVRs and cameras (both old school and IP.)
Bob

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same router here
May 9, 2015 4:33AM PDT

from Verizon FIOS service. When I set up my wife's W7 system ran into similar LAN problems. Part of it was because the windows wanted to use 10...... instead of 192..... DHCP assignments, which interfered with shared folders. After frustration and anger over the way they split up the "Home" and the standard way of setting it up I used the business method to set up, then add back to the 'home" from there and it worked. I don't remember all the particulars now, that was last year. Some trial and error and you'll figure it out.