I just started having the problem of not being able to simply double-click on the email Outlook Item Yemplates I created in Outlook 2002 (Office XP). What happens is that the windows installer appears for a split second, then closes, then nothing happens.
I really need some expert help here. In fact, I called MSFT and their tech support person in India could not help me. I have tried uninstalling and reinstalling Office XP and running Norton Antivirus 2005 to no avail.
The files are fine because I can open them correctly on my wife's computer.
If anybody can help, I would be truly appreciative.