Windows Legacy OS forum

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Cannot open Norton AV program after new install

by CLOWEN0200 / April 22, 2004 12:26 AM PDT

Any suggestions would be greatly appreciated. Once NAV was installed and the machine re-booted, the program went no further, like the activation, or configuration. Clicking on the desktop icon, the icon in the system tray, or by the start/programs/Norton/open, will not open the program. I ran a full system scan from the Symantec site and the computer is clean. The system resources, ram, and disk space are sufficient to handle NAV. HELP!

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can not open Norton AV after installing
by sandy001 / May 11, 2005 3:40 AM PDT

I am unable to open my Norton Internet Security at this time. I wondered if you found your problem? I would appreciate any help you can give me.

Thank you,
Sandy

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Cleanup and reinstall
by Blue_Zee / May 11, 2005 4:04 AM PDT

Use this tool to cleanup your system of Norton/Symantec:

http://ca.huji.ac.il/bf/mcafee/NoNav.exe

NONAV is an unsupported Symantec tool for removing files and registry keys from Norton Antivirus / Symantec Antivirus. This is helpful for example when an upgrade from an older version fails and you need to prepare the machine for a clean re-installation.


The tool can be sent out to customers as long as they have been informed that nonav is an unsupported tool / without warranty and provided "as-is".

NONAV removes the following products from filesystem/registry:

NAV Norton Antivirus 4.x / 5.x
NAVCE Norton Antivirus Corporate Edition 7.0x 7.5x 7.6x
SAVCE Symantec Antivirus Corporate Edition 8.0x 8.1x 9.x
SSC Symantec System Center (from CE 7.x / 8.x / 9.x)
AMS Alert Management System (from CE 7.x / 8.x / 9.x)
SCF Symantec Client Firewall 5.x 7.x

NONAV can also be set to remove the following components:

Symevent drivers
LiveUpdate (1.5-2.0)
shared Virus Definitions
Central Quarantine Server / Quarantine Console

NONAV should leave other Symantec products alone on the machine but only very limited testing has been done on this.

PcAnywhere 10.5 / 11, Ghost 8.0/2003 and the Central Quarantine Server has been tested and appear to work fine after running nonav.

NONAV is designed to work on the following OS:

Windows 2003 Server
Windows XP
Windows 2000 Professional / Server
Windows NT4 Workstation / Server
Windows ME
Windows 98
Windows 95

Restart when finished and retry the install.

Zee

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