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Cannot open Norton Anti-Virus 2004 after new install on Win ME

Any suggestions would be greatly appreciated. Once NAV was installed and the machine re-booted, the program went no further, like the activation, or configuration. Clicking on the desktop icon, the icon in the system tray, or by the start/programs/Norton/open, will not open the program. I ran a full system scan from the Symantec site and the computer is clean. The system resources, ram, and disk space are sufficient to handle NAV. HELP!

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