I should add that I am running Norton System Tools and I have disabled Norton Anti-virus and tried to open Excel and Word files with the same result, i.e. it hangs when it says it is scanning the file for viruses. What software is actually doing the scanning when you try to open an Excel or Word file? Is it Norton, or is that something built into Office?
I am running Windows XP Home Edition and Microsoft Office 2003. Suddenly I am no longer able to open any of the files I have created with Excel or Word. It is basically the same with both Excel and Word. Here's what happens: I can open Excel, create a new file, and save that file, but if I try to open the file that I just created everything just hangs up. I do see a message near the bottom of the Excel window saying that it is scanning the file for viruses...but the scan never ends. If I manually terminate Excel, then open Excel again and try to open the file, I get a message saying that the file has been damaged and asking me if I want to continue trying to open the file. When I answer yes to the question, it once again displays the message about scanning the file for viruses and again it hangs up. I have gone to the place where you can re-enable disabled files, re-enabled the files, and tried again to open them with the same result.
I have also run a "Reinstall/Repair" option from the original Office CD, but that didn't change anything either.
If you have any ideas or suggestions, please let me know. Thanks in advance.