Windows Legacy OS forum

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cannot mail word excel docs without outlook open

by devwink / January 13, 2009 6:50 PM PST

My customer assures me that they could send excel/word docs without opening outlook.

Even on my p.c. docs stay in outbox until outlook is opened.

Is there a way that they may have been able to do this?

thanks in advance for your help

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How are you trying to send these?
by Slikkster / January 13, 2009 9:00 PM PST
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Thanks for the reply , sending as attachments
by devwink / January 14, 2009 2:10 PM PST

All works well but they seem to be kept in outbox until outlook is opened, then they start sending , and send o.k.

Tried that again, sends o.k. (to outbox) and only starts transmitting when outlook is opened.

The customer seems to think they could send without
outlook open..

thanks for the link


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In that case,
by MarkFlax Forum moderator / January 14, 2009 8:13 PM PST

see if there is a setting in Outlook, either in Account Settings or Options, that says send mail immediately, or similar.

I can't say if there is such a setting as I don't use Outlook myself, but perhaps you can find something that may suit.


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Re :send immediatly
by devwink / January 15, 2009 5:27 AM PST
In reply to: In that case,

Thanks Mark,

nothing there of that nature , send immediatly when connected is checked, as on my own, still no good
thanks for your suggestions

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What exactly is the process you're undertaking?
by Slikkster / January 15, 2009 5:58 AM PST
In reply to: Re :send immediatly

Step by step, if you will. Are you trying to send documents/workbooks from inside their respective programs (Word/Excel), or are you right-clicking on the file names in Windows Explorer and using "Send To" Mail Recipient?

Are you on an Exchange Server? Is this a home pc issue or one at work on Exchange?

What version of Outlook is this, and it is Outlook and not Outlook Express, correct?

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microsoft office outlook 2003
by devwink / January 15, 2009 2:00 PM PST

Thank you for your help.

Both systems have office outlook 2003
both are not using echange.
(basically just stand alone p.c.'s

I am using "send to" mail recipent from within excel
and all works o.k. except the fact that outlook must be open , at this point the mail is in the outbox and starts transmitting..

I thought this was normal but my customer assures me that they were able to send this way without outlook open

thanks again for your help

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Whew...this wasn't easy to find...
by Slikkster / January 15, 2009 9:13 PM PST

I have no way of testing this *fix*, but it appears to be a fix for exactly the problem you are having. It does involve a registry edit --actually DELETING a particular registry key. So, set a Restore Point before doing the registry edit/deletion, and/or export the current key you see noted in this fix and save it as a file so you can go back to it if need be. The System Restore point should be all you need, though.

OK, here's the fix. It's outlined in this blog:

To be absolutely clear, you are only going to delete the key labeled "StrictAccountOrder", not the entire path to that key!

If you're a little hesitant to go forward or want more info from the person who came up or posted with this fix, why not contact him by email?

So he doesn't get a lot of spam from spambots, here's a funky way of telling you his email.

His company is "".

His first name is Bill and last name plainly clear from his username.

His username is "bsorenson"

There's an "@" symbol between his username and his company name. Get it?

I've found several public postings of his email address, so I'm assuming this is not an issue.

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Thank you Slikkster
by devwink / January 16, 2009 7:30 AM PST

I need to attend to check this and i'll let all know how it goes,

Just on that note, It's great that people can help, I too will pass assistance to others, I use linux forums as well and have never not been able to fix something.

Again to all ... thanks a Heap!

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Glad to help, but please post whether it worked
by Slikkster / January 16, 2009 7:33 AM PST
In reply to: Thank you Slikkster

These forums are only good if people follow through with what has worked, what hasn't, and even if they got a fix elsewhere. So please do post whether this worked for you. Good luck!

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Have you seen CNET's Linux Forum?
by MarkFlax Forum moderator / January 16, 2009 7:48 PM PST
In reply to: Thank you Slikkster
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Thanks Mark, I'm a linux newbee but I'll check it out...
by devwink / January 17, 2009 7:19 PM PST

Thanks again for the link! Happy

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