Windows Legacy OS forum

General discussion

Cannot install SP2

I have spent too many hours trying to figure this out, so I am hoping someone can help me...

I did a clean install of Windows XP Home yesterday. I had no problems and as soon as it booted up, it told me to update Windows files, so I did. Initially there were a bunch of general updates. After I installed those, rebooted, it told me to install SP2.

Don't know if this matters....Initially, I could not find my product key. The manual said it would be on the back of my computer, but it was not. I used 2 different online sites to retrieve the key from my PC prior to re-installing. They both gave the same response, so this is the key that I used. This is the original software that came with my computer...

Whenever I try to install SP2, it just says that it failed... I have tried searching online for answers, but I am at a dead end.

Discussion is locked
You are posting a reply to: Cannot install SP2
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Cannot install SP2
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
sp2

In reply to: Cannot install SP2

download from software patch.com/windows/xpsp2 and install...

Collapse -
sp2

In reply to: sp2

something else I forgot to mention, sp2 will not install if windows
version is not genuine... check first to be sure you have a genuine version.

Collapse -
Nothing other than "It failed"?

In reply to: Cannot install SP2

Was that all the message said?

Generally on a cleanly installed version of Windows XP, SP2 would have no problems installing. The usual problem people had was with infected systems, and the advice has always been that a system had to be squeaky clean of all viruses and spyware before attempting to upgrade to SP2. But with yours, after a clean install, (not just a repair install), this should not have been a problem. There were compatibility issues with SP2, but if you already had SP2 previously I would assume that your computer had no problems with compatibility.

However, you didn't give much detail about your system or the history.

Can you tell us;

1] Why did you have to clean install Windows XP?

2] Is this an OEM version of Windows? (That is, purchased the computer from a shop, or online outlet, with Windows XP Home already installed).

3] When you finished the clean install, was Windows working properly?

4] Before you went online to download the updates, what protection did you use, eg firewall, anti-virus, and anti-spyware?

Perhaps that can help us track the problem down.

Mark

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.