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Cannot install programs on win 2003 standard server

by tomg35 / September 7, 2008 3:36 AM PDT

Just upgraded my server to 2003. All has gone well but I'm having trouble insstalling programs.

Two examples are pcanyware (11.5) and AVG file server edition.

AVG gets as far as asking what version you want installing, there is a pop up window that appears for about half a second (don't know what it says as there isn't time to read it) and then nothing happens.

PCanywhere starts installation then rolls back saying that setup was interuppted.

I've enabled active content from cds and tried turning off the web Internet Explorer Enhanced Security Configuration (first off completely then just off for the administrator group) but this just stopped ie browsing all together, just in case this was the issue.

Has anyone got any ideas how to overcome this?

Thanks
Tom

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In both cases....
by R. Proffitt Forum moderator / September 7, 2008 3:44 AM PDT

These are titles you pay for. Both companies have active support sites and lines you should make that call to. Make the call "very simple." Ask how to install or "the fix" or "full refund."
Bob

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OK
by tomg35 / September 7, 2008 3:53 AM PDT
In reply to: In both cases....

I just wondered if there was something glaringly obvious i was missing before i send two identical reports to the companies.

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Just check that your version is supported.
by R. Proffitt Forum moderator / September 7, 2008 3:57 AM PDT
In reply to: OK

Also, there is an incident last week at the shop where some would be customer brought in a less than legit Windows 2003 Server for work. The version had numerous issues and when we got done to it, it was a pirate, hacked OS. There was nothing we could do for them until that was solved.

So there it is, be sure that's not an issue and that the OS is supported.
Bob

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Thanks
by tomg35 / September 7, 2008 4:17 AM PDT

It's a legit full version downloaded from M/soft last night.

According to the symantec website my version of pcanywhere will run on 2003 server, according to avg's website my version works with server 2003 sp1 so i see no reason why it shouldn't work with sp2.

The solution will be something really simple but i just cannot find it.

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The downloaded version?
by R. Proffitt Forum moderator / September 7, 2008 5:10 AM PDT
In reply to: Thanks

That could be it. Those 100 day trials often run afoul of such installs. Next time tell that at the beginning so I know to look at that.
Bob

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No
by tomg35 / September 7, 2008 5:43 AM PDT
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Be sure to tell them that.
by R. Proffitt Forum moderator / September 7, 2008 5:49 AM PDT
In reply to: No

These Student Versions, 100 day trials and such do cause support issues like this. Make sure that you tell them exactly what version you have.

As to that key, I wasn't aware Microsoft allowed that and how would that turn it into the full version? The reason I ask is the Student Version I ran into had dire fallout for a company that tried to base a server on it. Deep in the bowels was a tweak to limit connections and it cost them dearly to rebuild.
Bob

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user limit
by tomg35 / September 7, 2008 6:34 AM PDT

The claim is that it's a full working version, it supports 5 clients after which you have to buy further licences for additional clints.

I just cannot figure out how to install the software mentioned. I'll have to wait for support to get back to me.

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Update
by tomg35 / September 15, 2008 5:29 AM PDT
In reply to: user limit

Well now getting somewhere (with no help from AVG or symantec).

It seems that to install progams on server 2003 you have to go to control panel > add & remove programs > add new programs. Then navigate to the cd/dvd and find the setup icon.

I've got the anti virus installed but not symantec pcanywhere. this still gets so far and tolls back. Symantec have asked for some support information to enable them to help me - but I don't appear to have this informatin so i'm a bit stuck.

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Are you????
by R. Proffitt Forum moderator / September 15, 2008 6:24 AM PDT
In reply to: Update

Are you trying to run Server 2003 as a "desktop OS"? That's going to be a rough ride as you find support to be none to slim. Most of us that run Server 2003 just set up the server with not many applications so it does do fine as a Server but a desktop OS would be challenging. Why not go with XP or Vista next time?

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No
by tomg35 / September 15, 2008 8:45 PM PDT
In reply to: Are you????

No - I'm planning to use the machine as a file server (and also to develop my knowledge of how servers work), I wasn't planning to install much, if anything, else.

I want to use pcanywhere because my server is in the garage and I want to access it remotely from the house - but I suppose I could use remote desktop but I quite like pcanywhere.

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PCanywhere would open the server to security issues
by R. Proffitt Forum moderator / September 15, 2008 9:49 PM PDT
In reply to: No

Rather than do that we use OpenSSH and VNC if the remote desktop is not an option. Why pay when we can use free and be safer?
Bob

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I had never considered that
by tomg35 / September 16, 2008 12:34 AM PDT

thanks - i think you have given a solution.

Thanks

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Interesting
by tomg35 / September 16, 2008 8:28 PM PDT

I've finally got a reply from AVG support (nearly 2 weeks wait), They say that my version won't be supported from December and have offered me a free version 8! Still no advice as to the problem i was having but as I've resolved it on my own and they are giving me a retail copy free I suppose I shouldn't complain.

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