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Cannot get rid of popup.

by CandiApple / November 21, 2006 12:17 AM PST

I have AOL 5.1 and do not want to upgrade or remove it. For the longest time a popup comes up asking to upgrade. There is no "no" button. If I choose upgrade nothing happens. I tried Spybot, TrendMicro, Lavasoft, Microsoft spyware removal and it won't die. I googled and cannot find anyone else having this issue.

How can I permanently get rid of it?


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reply to: Cannot get rid of popup
by caktus / November 21, 2006 5:03 AM PST

That's AOL for you.

Have you tried AOL support.

Or block popups? Start > Control Panel > Internet Options > Privacy tab > select "Block pop-ups > Apply > OK.

Hope this helps.


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Thanks but ...
by CandiApple / November 21, 2006 7:26 AM PST

I do not see an option to "block pop-ups" only "block cookies" (2nd and 3rd party)..thank you for responding. Happy

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reply to: Thanks but ...
by caktus / November 21, 2006 2:35 PM PST
In reply to: Thanks but ...

The Pop-up blocker option should be at the bottom of the Privacy tab. Also accessible in IE from Tools > Pop-up blocker.

But then I was referring to Windows XP SP2 and IE6. I didn't think to ask what OS or browser you are using.

If you are using XP SP2 and the blocker is also not available fron the IE Tools menu post back again as there are ways that should make it available.

Also, it may be a good idea to contact AOL Support. AOL often employs means to make things work [their] way regardless what the customer wants. It's all about making money, even if it means dogging their customers to death.

Hope this is helpful.

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