Windows Legacy OS forum

General discussion

Cannot get past the login screen

by Umagurl / January 13, 2009 11:11 PM PST

Hello, I really have no idea how to fix my problem.

When I turn the computer on, it goes straight to the login screen, when I click on my name, it just tells me it is loading personal settings, and then it logs me off, then I'm right back where I was. I cannot even get into the computer! Any help would be so appreciated!

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Is this XP Home?
by R. Proffitt Forum moderator / January 13, 2009 11:13 PM PST

If so...

1. Boot SAFE MODE (see google if you forgot how.)
2. Use the Administrator account and create a new account.
3. Use this article to move your stuff over. -> http://support.microsoft.com/kb/811151

Sorry but no one including Microsoft offers a tool to fix this issue.
Bob

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Now it keeps shuttng down
by Umagurl / January 13, 2009 11:44 PM PST
In reply to: Is this XP Home?

That was working. I got into the administrator, and the whole computer is shutting down now. It doesn't seem to shut down in my login page....

I have it attached to the power cord becuase the battery is kinda messed but that has been for ages now....

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So the machine has hardware issues too?
by R. Proffitt Forum moderator / January 14, 2009 12:00 AM PST
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No, no cleaning
by Umagurl / January 14, 2009 12:05 AM PST

I have been a bad computer user. No yearly cleaning. It is a laptop. It's about 3 years old. I did manage to create a new user before it shut down, but it is logging off the same way.....

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What laptop is it?
by Slikkster / January 14, 2009 12:07 AM PST
In reply to: No, no cleaning

Make and model, plz.

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(NT) HP Pavillion dv2000 laptop
by Umagurl / January 14, 2009 12:15 AM PST
In reply to: What laptop is it?
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If all else fails...
by Slikkster / January 14, 2009 12:26 AM PST

If you try Bob's advice --making sure it's not a heat buildup by cleaning out the exhaust ports of dust/debris-- and setting up another account still doesn't help, you can try a non-destructive repair install. You'll need your Windows CD to do this, and you will need to follow the instructions here EXACTLY:

http://www.informationweek.com/news/showArticle.jhtml?articleID=189500364

While it is non-destructive, you will have to reinstall any service packs/hotfixes that are not on your original Windows CD.

Question: Did this happen after running a spyware remover or something similar?

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I only restarted
by Umagurl / January 14, 2009 12:32 AM PST
In reply to: If all else fails...

Last night, I restarted the computer becuase the net was running slow, and that's when this all started...

Can I clean the dust, etc, here or do I need to get it done. I may just take it to best buy and get them to fix it. I really don't know what I'm doing, and very nervous of losing stuff...

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I'd do the cleaning.
by R. Proffitt Forum moderator / January 14, 2009 12:09 AM PST
In reply to: No, no cleaning

At the very least, get the vents clean and free flowing.

Then safe mode, make a new account (again) and try to move over.

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