Audio & Video Software forum


Cannot get output on .mp4

by VistaVictim / June 7, 2014 3:46 PM PDT

Hi all,

Am using WMP on Windows 7.

A Mac user 'emailed' me a one-hour .mp4 video file, via WeTransfer, a cloud-based file transfer service.

I successfully download the file, click to play and it opens but then it is blank. Properties show it is an mp4 and that his has 647 MB of video lasting 59.34 minutes. On opening, the timelines also shows 59.34 minutes, and it 'plays' through from start to finish but there is no sound or video.

TIA for any solutions

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Clarification Request
Did you try VLC PLAYER?
by R. Proffitt Forum moderator / June 8, 2014 2:04 AM PDT

If that fails, the file is truly bad or just so oddly encoded that it's dead Jim.

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VLC Player didn't work
by VistaVictim / June 8, 2014 3:36 PM PDT am wondering what the trouble is.

I would like to try to establish that before I get the person to re-send me the file, otherwise it will just be a repeat of the problem and a waste of their time.

1. Could it have been corrupted when it passed through the cloud?

2. Can we be sure it isn't Mac v. PC incompatibility?

3. Is there such thing as self-disabling software, which prevents mp4s being moved from one computer to another? The point is that this mp4 has been legally downloaded from the website of a TV station, the download is no longer available and an attempt is being made to forward the mp4 to me instead of (i) burning it to DVD and sending it to me by snail mail or (ii) bringing me the computer that it was downloaded onto so that I can watch it on that.

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After you've used VLC for years.
by R. Proffitt Forum moderator / June 8, 2014 3:51 PM PDT
In reply to: VLC Player didn't work

You would understand the issue here. Good luck and God speed.

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Sorry, don't understand the reply
by VistaVictim / June 8, 2014 10:31 PM PDT

Prompted by your advice I downloaded VLC and used it first the first time ever, afaia.

Forgive me but I don't understand your "After you've used VLC for years. / You would understand the issue here."

I'm rather amateur with IT, and still don't understand the issue...

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It will dawn on you. May take a while.
by R. Proffitt Forum moderator / June 9, 2014 2:41 AM PDT

If all players can't play it, the answer is there for most to take with them. Sorry if that sounds unclear.

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I'm certain you mean well,
by VistaVictim / June 9, 2014 3:48 PM PDT

I'm certain you mean well, otherwise you wouldn't be volunteering your help here.

But I'd like you to know that because your reply is some kind of a riddle, it comes across as sarcastic.

You've said sorry in advance for being unclear. Clarity would still be appreciated.

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No riddle at all.
by R. Proffitt Forum moderator / June 10, 2014 1:49 AM PDT

If all players fail, it's corrupt and gone. There are some folk that want what they see on TV. But they forget that's on TV and not reality.

Here we offer advice about the other players and it seems that you want more. I'd delete it and stop losing time over a bum file.

All Answers

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further testing
by VistaVictim / June 7, 2014 5:06 PM PDT

I just tried to run the file with RealPlayer Cloud (RPC), same problem and I get the message that a General Error occurred.

I tried to run other mp4 files on my computer, they play fine both in WMP and RPC, so it seems the problem is occurring only with this file.

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Re: problem with file
by Kees_B Forum moderator / June 9, 2014 5:00 PM PDT
In reply to: further testing

So you delete that file and all problems are solved.
Then contact the sender and tell the story. Maybe he has a better version for you.


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So we're giving up
by VistaVictim / June 9, 2014 5:15 PM PDT
In reply to: Re: problem with file

Ok, so if you reckon the problem is with the file alone, and that there's no way for me to salvage it, then obviously there is no solution. We're giving up, I'm deleting the file.

Thank you for your time.

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