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Question

Cannot enter LEGAL Product Key after installing motherboard

by AKCeltics19 / December 7, 2017 9:28 AM PST

I recently installed a new motherboard for my desktop Presario Windows 7 64-bit. The same model motherboard that I had already.


The first few times I booted my computer there were not any problems. My drivers automatically installed and everything seemed to be as good as it was before my motherboard died.


However, after I restarted my computer the third time, I got a message on the bottom-right of my desktop screen that said I need to authenticate my version of Windows. I put in my Product Key from the side of my tower and everything was fine again. The message was cleared.


The next time I booted my computer I got the same message that I needed to put in my Product Key. I did the same steps as before and got the same Validation message. I restarted my computer to see if this would be a problem again, but my computer never booted to Windows. I was stuck on the loading Windows screen.


I did the diagnostic tests that are shown before Windows starts, but it didn't fix my problem. I am able to boot in Safe Mode though. I did a few virus and computer diagnostic scans, but nothing fixed my problem. I searched online for how to enter the Product Key and came up with a few options. There were no options to add the Product Key with the fix going through Control Panel, System, and then clicking on a button or link on the bottom of the page. There was no link nor button to click on that I saw on images online. I also tried the CDM.exe trick where I put in my Product Key, unless I did it wrong.


Does anyone have any ideas on how to fix this?

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All Answers

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Answer
A Presario you say?
by R. Proffitt Forum moderator / December 7, 2017 9:38 AM PST

The OS that came with that machine dies with the motherboard. However Microsoft has never wanted to push this to a legal challenge so it's time to call Microsoft to have them fix it.

If you call in with a raving mad demanding voice you may be sent away. It's a common problem and has nothing to do with diagnostics. It's all about the well discussed areas of OEM versions of the OS that die with the motherboard. If you claim it's the replacement motherboard for this model, then it's just a matter for the call to correct and get a new key.

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Yes, I do say Presario
by AKCeltics19 / December 7, 2017 9:46 AM PST
In reply to: A Presario you say?

Oh wow, this is news to me.

Okay, I will call Windows to see if they cannot help me. I will use my best "nice and friendly" voice to help me obtain a new product key.

Thank you for the prompt and well-written response. I will update here after I am able to call them and wait on hold for 45 minutes.

Thanks again.

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Installed new version of Windows 7
by AKCeltics19 / December 26, 2017 12:02 PM PST
In reply to: Yes, I do say Presario

I installed a new version of Windows 7, and everything seems to be working to an extent.

I copied a lot of the same programs from my previous version but not all of them work. Even when I uninstalled and then re-installed, some programs still do not work. So it is a work in progress.

Thanks for the help and getting me on the right track.

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Thanks for the report back.
by R. Proffitt Forum moderator / January 6, 2018 9:51 AM PST

I often write short answers but am glad I wrote enough for you to clue in on what was going on.

Good luck with the remaining work.
Bob

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Answer
Mobo
by Bob__B / December 7, 2017 10:24 AM PST

Are you sure this new mobo is an EXACT match to the old mobo?
Same make/model/rev level.

I don't know how compaq handles that product key.
On this w7 dell machine that key is either part of the bios or it comes from the dell install disc.
I don't have any options to change that key.
There is no product key shown on the machine and if I install the OS I am not asked to enter a key.

Time to have a chat with msft.

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Installed new version of Windows 7
by AKCeltics19 / December 26, 2017 12:02 PM PST
In reply to: Mobo

I installed a new version of Windows 7, and everything seems to be working to an extent.

I copied a lot of the same programs from my previous version but not all of them work. Even when I uninstalled and then re-installed, some programs still do not work. So it is a work in progress.

Thanks for the help and getting me on the right track.

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Answer
Installed new version of Windows 7
by AKCeltics19 / December 26, 2017 12:01 PM PST

I installed a new version of Windows 7, and everything seems to be working to an extent.

I copied a lot of the same programs from my previous version but not all of them work. Even when I uninstalled and then re-installed, some programs still do not work. So it is a work in progress.

Thanks for the help and getting me on the right track.

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If this was mine, I'd take the last chance free path to W10.
by R. Proffitt Forum moderator / December 26, 2017 12:05 PM PST

We run nothing but W10 at the office and home now. No more searching for CDKEYS and more.

Read https://www.cnet.com/how-to/microsoft-windows-10-free-upgrade-offer-assistive-features/

I used that on a pitiful 2006 Dell Inspiron with 512MB RAM and well, it got a lot of use till the laptop was stolen.

As to copying programs, that started to fall apart in 1995. As to the other issues, it's likely the post install work hasn't been completed. Drivers, etc.

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