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General discussion

Cannot download from CNET

by Jim__B Feb 22, 2011 7:53PM PST

Here's hoping the problem is being addressed. I was unable to download anything from CNET.com starting a few weeks ago. (XP w/ IE Cool When I clicked on "Download" the screen would flash and reload but it returned to the same screen. I also noticed the "Sort By" selection button had the same reaction. Today the "Sort By" button does function and rearranges the downloads accordingly. Keeping my fingers crossed.....

Discussion is locked

61 - 90 of 72 Posts
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Retry
by Ute62 Apr 10, 2011 5:44AM PDT

Nope, my IE 8 will not download http://download.cnet.com/Freemake-Video-Converter/3000-2194_4-75218346.html . When I click on the "Download Now" button, I do get a new page that says "Your download will begin in a moment," but the typical download box fails to appear. I should add, however, that another download is possible on this same page at avs4you.com where the avs video editor can be downloaded. This download button is active so that I could download it if I desired, which I do not. However, if no else has reported a continuing problem, I suggest that you consider yourselves a success. It could be some anomaly in my own computer and IE 8. In any case, thanks for looking into the problem.

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It is happening here too for that particular download...
by John.Wilkinson Apr 10, 2011 8:04AM PDT

It happened a couple times in a row for me using Firefox 4. Hit Refresh a few times and it was a success on the fourth try. However, it seems to be working on the first try for all other products, and the main issue from this thread was never known to affect Firefox 4, so it may be a separate, isolated issue.

Hmmm...
John

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John, but other titles that you tried worked fine in FF4?
by Lee.Koo Apr 11, 2011 2:16AM PDT
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(NT) Yep - odd, but all others were good.
by John.Wilkinson Apr 11, 2011 1:58PM PDT
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Reply to Ute62
by Jim__B Apr 10, 2011 3:30PM PDT

As long as you get a redirected page in IE8 double check the security bar display message. (at the top of the page after the redirected page is displayed) It sounds like your security settings require a manual "OK to download" verification before your browser will allow the file to download......the original download failure stemmed from a redirect failure that doesn't sound like it is happening to you anymore...

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Ute62 see Jim__B post and let us know if that's the case...
by Lee.Koo Apr 11, 2011 2:14AM PDT

Quote: "As long as you get a redirected page in IE8 double check the security bar display message. (at the top of the page after the redirected page is displayed) It sounds like your security settings require a manual "OK to download" verification before your browser will allow the file to download......the original download failure stemmed from a redirect failure that doesn't sound like it is happening to you anymore..."

Once you allow the download, does the download box appear?

Let us know.

Thanks!
-Lee

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Reply to Jim__B and Lee Koo
by Ute62 Apr 11, 2011 2:58AM PDT

Yes, the security bar does appear on the redirected page, and yes, I do disable it. The results I have been describing have been obtained with it disabled and the download box still does not appear. I thought it interesting that http://download.cnet.com/Freemake-Video-Converter/3000-2194_4-75218346.html would not download, but for avs4you.com link which appeared on the same page the box does appear and would download.

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Ute62 - Security bar
by Jim__B Apr 11, 2011 6:08PM PDT

I could be incorrect but at the point of download on my system "disable" is not available. You have to change your IE security level to "Custom" and configure your browser security settings manually to prevent the bar from appearing. Since your bar does appear I assume your Popup blocker is set to off. When the security bar appears after selecting "Download Now" try selecting "Download File" and see if the download proceeds normally. I suspect you also may have an adware plugin in your browser. My final redirected CNET download page does not have any imbedded links to avs4you.com

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Working fine now
by MMAACha Apr 10, 2011 10:54PM PDT

Morning, sorry just checked my email and saw this continuning thread. I was one of the original posters from last month, that said I couldn't download on IE8 and was able to do so on Google Chrome. I just tested the 2 downloads (Glary Utilities and Advanced SystemCare) on IE8 and it was successful. Thank you CNET for following up on this.

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(NT) Thank you for updating us! It's appreciated.
by Lee.Koo Apr 11, 2011 2:04AM PDT
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Firefox 4 works
by jdmoon49-22973244601125161349697723047178 Apr 8, 2011 11:35AM PDT

I updated to firefox 4 so mine is downloading great. I appreciate your help.

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same problem
by zanada Apr 22, 2011 2:38AM PDT

F.F. 3.6
After clicking the green button 'download now' of a program i wish to download, I get <span id="INSERTION_MARKER">'your download will begin in a moment...'
A few minutes later i find myslef at the same place i have started.
never had this prob before.
I cleared cache and temp rebooted; same.
I have a browser I never use. Safari as a backup. When I try it from Safari it works.

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