Do you get any specific errors through your network settings or in your browser? Do you see any indication that you have an active connection (connected to network but no internet access, or indication lights where Cat 5 cable plugs in to PC). You should be able to see the status of your connection when you open the Network and Sharing Center from the Control Panel in Windows. Why not contact the dorm manager or network administrator first?
Hello guys,
I have stumbled upon a very strange situation ( at least from my point of view). Now i do not have the necessary know-how in networking issues so i cannot call myself an
knowledgeable in this area but i think i know enough to set up a simple internet connection. The problem is that a few days back i have tried to fix a friend's internet connection.
The connection itself is provided by the managers of the dorm through a cable connection in each room. We cannot get internet access immediately after connecting the computer , first we have to go to their website login with the user and password that was given to us and only then do we have internet access.
My friend connected her cable to a wireless router and connected all her devices through that( it is worth to know that you can connect with multiple devices from the same account - she has about 4 devices at each time- 2 laptops and an iphone and ipad). A few days back it stopped working. She cannot even access their website to log in.
Here is the really weird thing. No devices connect except for the ipad( and i think the iphone too but not sure).
I have tried the fallowing things:
- restart the rooter and connect again.
- shut down the rooter. waited for a few minutes and restarted.
- connected the cable directly to the laptop.
- connected the cable to different latops.
- tried troubleshooting in windows7
- replaced the cable
- asked if the connection was down for the other neighbors ( it wasn't only she had the problem)
- used the ipad to log out form all the accounts
None of these worked, please help. Thank you for your answers in advance.

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