Question

Cannot connect to hotspot wifi

Apr 20, 2016 5:49AM PDT

Hi.
I've been using a hotspot wifi with my Windows 7 computer for several months now. The hotspot requires login, the redirect is automatic. This morning I tried to connect and it says This site can’t be reached www.hotspots.de took too long to respond. I tried connecting with my phone, everything is working fine. I've tried connecting my computer to another (slower and weaker signal) hotspot which does not require login in, works fine. Help

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Comments
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Clarification Request
A lot of missing details here.
Apr 20, 2016 6:13AM PDT

Just a guess given the limited information. Maybe the antivirus suite expired. I'm running into this more and more where they block the internet when it expired.

Let me be clear. If I find such behavior I call it thuggish and advise removal of said suite and moving to another system.

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More info
Apr 20, 2016 7:11AM PDT

Tell what other info do you need to better assess the situation?

As for your suggestion, I'm using avast. I tried switching off all the shields, made no difference.
Also, if it is the antivirus that is blocking my connection, why is it only blocking this particular hotspot, while I can still connect to other much more inferior one and browse the web?
I work at home using the internet so it's imperative for me to have a good connection. I might be using a lot of data, and it's a public hotspot, so it made me suspect that they might have blocked me from that particular hotspot? Is it even a technical possibility?

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You nailed it.
Apr 20, 2016 7:22AM PDT

You are leaning on a public hotspot so all bets are off about it working.

My advice is to get your access situation under your control.

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You haven't
Apr 20, 2016 7:30AM PDT

The hotspot proved reliable and fast I had not problems with it so far.
Infact, the crucial point is that it works perfectly on other devices, it's just my computer that fails to connect! it says when troubleshooting:
resource (www.hotspots.de) is online but isn't responding to connection attempts. The remote computer isn't responding to connections on port 433, possibly due to firewall or security policy settings, or because it might be temporarily unavailable.

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Did you contact this hotspot's support?
Apr 20, 2016 7:42AM PDT

Only they know if they are monitoring use and blocking. Once in a while I encounter folk that try to lean on public hot spots and it may work then not and they forget that they need to ask the folk that run the show.

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Yep
Apr 20, 2016 7:53AM PDT

Sent them an email, waiting for a response.
But is it even possible to block as specific computer from accessing the network?
What if I change my IP address?

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Yes. Many hotspots had to institute controls.
Apr 20, 2016 7:59AM PDT

As folk tended to overuse free WiFi the controls had to be installed.

I don't run this spot so I can't know what they do. Forget email, call them. Get your answer now. Emails are easy to dismiss.

As to your IP address, try it. You can't know until you do or they answer. My bet it it's not IP but MAC address tracking.

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Answer
Continued..
Apr 20, 2016 6:08AM PDT

I've done a troubleshoot on the network, it came out with the following message:

resource (www.hotspots.de) is online but isn't responding to connection attempts. The remote computer isn't responding to connections on port 433, possibly due to firewall or security policy settings, or because it might be temporarily unavailable.
Windows couldn't find any problems with the firewall on your computer.

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Re: remote computer not responding
Apr 20, 2016 7:23AM PDT

So the next step: ask the system manager of the remote computer (that's the customer service of www.hotspots.de in your case) what's wrong.

Why not take an ADSL or cable or glass fiber connection yourself? If it's imperative to have Internet at home, it might be worthwhile to pay for a reliable and fast connection and a good customer service.

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