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Question

Cannot Activate New User Account in Outlook 2013 Using Windo

Nov 15, 2014 6:38AM PST

I just acquired an HP Pavilion 500-C60 desktop computer that came preloaded with Windows 8.1 and Office 2013.

I'm now unable to activate Outlook 2013 - i.e. I can't send or receive e-mail messages per the following:

When receiving - I get "The connection to the server was interrupted." Somewhere I heard or read that "imap" should be instead of "pop" (or "pop3") when using Outlook 2013 in Windows 8.1.

When sending - I get "Outlook cannot connect to your outgoing (SMTP) e-mail server."

BTW, my ISP is comcast.net and I was directed to
an online file: - "Configure Outlook 2013 for
Comcast E-Mail" (accessed via Google).

Each time I follow this procedure and get to the
final step - "Test Account Settings " - the Test fails
- and I can't finalize my e-mail new account
configuration.

Has anyone else had this problem - and how did you overcome it? [BTW, I'm only semi-computer literate in such matters and would appreciate a step-by-step approach to finally get back into "e-mail land.]"

Thanks,

shamrock838.

Discussion is locked

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Answer
Email
Nov 16, 2014 1:26AM PST

Try doing the Windows Live Mail download and see how that goes.....

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Answer
Well you need to find out from Comcast how
Nov 18, 2014 9:44PM PST

to set it up. Pop and Imap differ in that pop email is downloaded to a client to be read. Imap the email stay on the server and can be viewed with a browser or some type of client. Pop server email you set up a in coming server in the format pop-server.cfl.rr.com (bright house of central fl roadrunner) and an outgoing server which is what a SMTP server is. example: SMTP-server.cfl.rr.com. Imap out going mail is handled through the site your reading the email and you don't setup a SMTP server name as it's handled automatically.