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"Cannot Access Windows Management Instrumentation software"

by monomaniac / January 11, 2006 10:07 AM PST

When I try to use the system information utility, I the the error message;

" Cannot access windows management instrumentation software. Windows management files may be moved or missing."

I have been searching the internet for three days straight trying to locate a "fix" for this error. I have tried everything from reinstalling my repository files to checking the services to be sure the necessary services are indeed installed and running. I have all but come to the conclusion that there is nothing I can do to fix this problem, short of reinstalling XP. The problem with that is the PC was a gift (and bought used, from a rent to own store) so I did not receive any of the software with this computer. To be quite honest I don't really want to spend the money to buy another copy of an operating system. There isn't anything wrong with the one I am currently running other than the error code. I have downloaded Karen's computer profiler from, which I might add is great, so the system information utility is rather useless to me now anyway.
However, I do need to know if running my system with this problem could cause other problems that I may not consider. How crucial is WMI to Windows XP? Could this be a symptom of something far worse? I would really like to fix this problem, but if it were left alone would it get worse? Any feedback would be greatly appreciated.

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Re: "Cannot Access Windows Management Instrumentation softwa
by Tufenuf / January 11, 2006 11:00 AM PST

monomaniac, Try the following.

The Windows XP System Information utility (Msinfo32.exe) relies on certain services to supply it with information. If the services are not running?perhaps because of an earlier diagnostic start-up?System Information displays the error shown in the figure. To fix the problem, open Administrative Tools in the Control Panel and launch the Services applet. Locate the Event Log service in the list and double-click on it. Make sure its Startup type: is set to Automatic.

If its Service status does not display Started, click on the Start button. Repeat this process for the Windows Management Instrumentation service and for the Remote Procedure Call (RPC) service. You may need to log off or restart your computer to regain access to the System Information utility.


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What I have done
by monomaniac / January 13, 2006 8:34 AM PST

I have already tried that. All of the services seem to be right. I have tried everything I can find online about Msinfo32.exe. This seems to be a common problem in which every forum I have been to seems to end up in bewilderment. I even called Microsoft (no help). What I want to know is if this will cause undesirable operation of my PC. Thanks for the attempt at helping me though.

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