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Question

cannot access website I've used for past year

Dec 10, 2012 3:22AM PST

I have a Dell Inspiron 1525 laptop w/Vista 2007, Svc Pack 2, 3GB, 32 bit OS. I can access a particular website and from there I get a link to where I need to go. They are secure sites. All of a sudden the link from the website does not connect to the target website. I get that little rotating circle I see so often and that is as far as it goes. This started about 4 or 5 weeks ago. Have tried a few things.
Have adjusted security level
Have disabled Norton security settings
Have tried a restore but the oldest date needed to be a bit older.
Contacted Norton but they don't answer that kind of question????
I am not computer literate so this was all I could figure out to do.
Can someone help.....
Thanks

Discussion is locked

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Answer
Re: can't access a website
Dec 10, 2012 3:33AM PST

The first thing to try: another computer connected to another ISP / DNS. Friend, family, school, work, public library, where-ever. If that fails, it's not computer but that site. Sites come and sites go, you know. And sometimes they are temporarily out of order, although 4 to 5 weeks is rather long.

If that works, the second thing to try: your laptop somewhere else. Friend, family, school, work, public hotspot where-ever. If it works now, it's your ISP that is to blame.

If it doesn't work try another browser (choose from Chrome, Firefox, Internet Explorer) in a new Windows account on on your laptop on that same other place other PC's/laptops work.

If it still fails then, please come back here and post all your findings.

What happens, by the way, if you don't access that 'second' website from the first, but from your history, your favorites (it must be a favorite or you wouldn't have posted this) or by typing the URL directly in the address bar of your browser?

Kees.

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Answer
Try a different browswer
Dec 10, 2012 3:38AM PST

See if that works, if not be sure that your PC isn't doing some updating in the backgrd., if so allow it to finish. You can also, check to see if you manually enter the website that's causing an issue. Close your current browser and then try manually entering the web address and see how it goes. I use CCleaner is order to clean the browsing cache or/or history, it cleans them all or relevant to it. This helps in a general way and just use the default setting if you do this.

Check your bkgrd. and see what's going on it maybe simply too busy or you never finished from a prior visit, etc., it just needs more time. Also, there's the possibility that the website itself is at fault and just doesn't get it until fixed.

tada -----Willy Happy