19 total posts
I start over.
I factory reset the phone and try again.
Thank you for this suggestion - I did consider that but as it appears that the phone does not have Three in Touch (or the other app I have lost, WhatsApp) in it, but the Three site says they are installed, I'm not sure whether there would be any benefit.
Here I've yet to find a phone with Whatsapp
Pre-installed. Let's check out that phone. " 3 Mobile PAYG " does not tell me which phone this is.
The phone is . . .
The new phone is Alba 5 inch, made by Archos.
Thanks for your interest.
The phone was purchased from Argos UK, details at http://www.argos.co.uk/static/Product/partNumber/5558069.htm
I had WhatsApp on the earlier handset but like Three in Touch it is shown as installed but I cannot access it among Apps or Downloads in the new handset, having transferred the SIM card.
Looks like the old standard Android to me.
It would make zero sense on Android phones to preload Whatsapp as by the time it was loaded to the day you power up, the app would be out of date.
Now I have to ask. Why not hit the Play Store icon and install Whatsapp?
Install Three in Touch and WhatsApp
Thank you for your continuing advice.
When I go to the Play Store to install Three in Touch or WhatsApp the screen indicates "Installing" then "Download pending" but nothing further happens.
When I go to the 3 Mobile site it shows that both are already installed, but neither appears in the list of Apps or Downloads on the phone.
I wonder whether the fact that I was unable to factory reset the original handset before returning it means that the two apps are still installed on that phone, which means I cannot uninstall them to then install them on my new handset.
The original handset was returned ten days ago to the dealer, whose Head Office is in China, and I do not know what they have done with it since.
If you can't reset the phone
Then I'd call that a defective model.
I can certainly try a factory/full reset on the new handset, but I am not sure that will help(?)
The original handset developed a software problem so when turned on it would not go beyond the opening screen with the manufacturer's name - hence I could not reset it before returning it.
Most Androids have a special reset. Sort of a secret handshake of pressing volume buttons as you power on.
I didn't write about that because googles.
I did try the volume and on/off combination, but the screen remained unchanged.
Sounds like a defective one.
Have a friend try it. Don't tell them how, let them google it and try it their way.
I was referring to the previous handset when I said I had tried the volume/on switch approach - the phone I returned as defective.
It would not budge from the home (manufacturer logo) screen.
The current handset will allow me to factory reset but as I mentioned earlier I am not sure whether doing so will allow me to get Three in Touch and WhatsApp once I have reset and started again . . .
Are you asking me to predict the future?
I can't do that.
Just need help!
No predictions needed, thanks.
I was hoping that someone else may have had this issue of changing handsets and being unable to install programmes in the new handset because they show as already installed, but aren't visible.
If no-one has had that experience, and can help me, I will resort to a factory reset shortly.
Thanks for your patience and help.
No and never.
Here an Android is an Android. We've spent far too many posts and at this point I get the feeling you are not going to go far.
Just last week I had an app that showed on the Play store and half installed. It was a broken app so I had to remove it.
Now there are WIDGETS that are not apps and don't show, well I think it's best for you to find a friend there to explain all that as well as the web.
And yes I also had a new user that didn't know to swipe left and right to get to the other Android screens.
Here I can't guess how new you are.
Small world. Just ran into someone that installed an APP !!
And couldn't find it on screen. I had to show them how to show all apps then drag that app onto the home screen. Here's a tutorial on that.