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Cannot access two apps

Three months ago I bought a handset and joined 3 Mobile PAYG. As reception at my home is not great I installed Three in Touch to allow calls via WiFi
The handset stopped working (software fault) so  I returned it without  being able to do a reset.
Put the SIM in a new handset and cannot access  3 in Touch.   Not in the Apps list and if I try to install system shows "Installed"
Handset is Alba and is compatible.
Help, please!!!!!

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All Answers

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I start over.

In reply to: Cannot access two apps

I factory reset the phone and try again.

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Start over

In reply to: I start over.

Thank you for this suggestion - I did consider that but as it appears that the phone does not have Three in Touch (or the other app I have lost, WhatsApp) in it, but the Three site says they are installed, I'm not sure whether there would be any benefit.
Thanks again.

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Here I've yet to find a phone with Whatsapp

In reply to: Start over

Pre-installed. Let's check out that phone. " 3 Mobile PAYG " does not tell me which phone this is.

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The phone is . . .

In reply to: Here I've yet to find a phone with Whatsapp

The new phone is Alba 5 inch, made by Archos.
Thanks for your interest.

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Sorry you'll have to supply a link.

In reply to: The phone is . . .

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Phone details

In reply to: Sorry you'll have to supply a link.

The phone was purchased from Argos UK, details at
I had WhatsApp on the earlier handset but like Three  in Touch it is shown as installed but I cannot access it among Apps or Downloads in the new handset, having transferred the SIM card.
Thanks again

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Looks like the old standard Android to me.

In reply to: Phone details

It would make zero sense on Android phones to preload Whatsapp as by the time it was loaded to the day you power up, the app would be out of date.

Now I have to ask. Why not hit the Play Store icon and install Whatsapp?

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Install Three in Touch and WhatsApp

In reply to: Looks like the old standard Android to me.

Thank you for your continuing advice.
When I go to the Play Store to install Three in Touch or WhatsApp the screen indicates "Installing" then "Download pending" but nothing further happens.
When I go to the 3 Mobile site it shows that both are already installed, but neither appears in the list of Apps or Downloads on the phone.
I wonder whether the fact that I was unable to factory reset the original handset before returning it means that the two apps are still installed on that phone, which means I cannot uninstall them to then install them on my new handset.
The original handset was returned ten days ago to the dealer, whose Head Office is in China, and I do not know what they have done with it since.

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If you can't reset the phone

In reply to: Install Three in Touch and WhatsApp

Then I'd call that a defective model.

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In reply to: If you can't reset the phone

I can certainly try a factory/full reset on the new handset, but I am not sure that will help(?)
The original handset developed a software problem so when turned on it would not go beyond the opening screen with the manufacturer's name - hence I could not reset it before returning it.

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In reply to: Reset?

Most Androids have a special reset. Sort of a secret handshake of pressing volume buttons as you power on.

I didn't write about that because googles.

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I tried!

In reply to: Odd.

I did try the volume and on/off combination, but the screen remained unchanged.

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Sounds like a defective one.

In reply to: I tried!

Have a friend try it. Don't tell them how, let them google it and try it their way.

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Different handset

In reply to: Sounds like a defective one.

I was referring to the previous handset when I said I had tried the volume/on switch approach - the phone I returned as defective.
It would not budge from the home (manufacturer logo) screen.
The current handset will allow me to factory reset but as I mentioned earlier I am not sure whether doing so will allow me to get Three in Touch and WhatsApp once I have reset and started again . . .

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In reply to: Different handset

Are you asking me to predict the future?

I can't do that.

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Just need help!

In reply to: Wait.

No predictions needed, thanks.
I was hoping that someone else may have had this issue of changing handsets and being unable to install programmes in the new handset because they show as already installed, but aren't visible.
If no-one has had that experience, and can help me, I will resort to a factory reset shortly.
Thanks for your patience and help.

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No and never.

In reply to: Just need help!

Here an Android is an Android. We've spent far too many posts and at this point I get the feeling you are not going to go far.

Just last week I had an app that showed on the Play store and half installed. It was a broken app so I had to remove it.

Now there are WIDGETS that are not apps and don't show, well I think it's best for you to find a friend there to explain all that as well as the web.

And yes I also had a new user that didn't know to swipe left and right to get to the other Android screens.

Here I can't guess how new you are.

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Small world. Just ran into someone that installed an APP !!

In reply to: Cannot access two apps

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