try using different browsers beside IE. like netscape or firefox. if the problems dont go away, her system may need more intensive care by a trained professional.
My sister said she cannot access yahoo web mail any more. once she enters username/password, she gets a msg very fast, then get a blank page. for hotmail, she gets the headlines of msgs, but cannot click on the msgs. She had some virus before on her laptop. but she cleaned it out. I asked her to use spybot and it cleaned out some more stuff. but still cannot access any of the webmails. She cannot even get to her school's webmail. so, anybody has a clue what is going on?