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Canceling peoplePC acount

by friendofking / November 24, 2006 8:02 PM PST

I was using peoplePC dial-up service and two months ago I wanted to cancel my account with peoplePC. No matter what I did, they did not cancel my account. I don't even have a telephone line connected to my apartment, yet, they send me invoices.

Please can somebody tell me how can I cancel my account with peoplePC.

PeoplePC is a nightmare, if they see that they can steal they will never get their hands off people's pocket

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suggestion for canceling PeoplePC
by sjb5 / November 27, 2006 11:09 AM PST

Did you dial 1-888-587-9669 or 1-866-772-6277? the terms state you must call to cancel the service. also a complaint number is 800-736-7537.

I also had PeoplePC and called to cancel, they refused to give me a cancellation number, instead told me they would give me 2 free months. I threatened them with calling Clark Howard radio show and told them they were acting just like AOL. They never gave me a cancellation number but when I attempted to use the internet later that month, was told account was invalid and they stopped billing my credit card.

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by agirl7 / February 12, 2007 10:15 AM PST

Here's what you do:
Call 415-732-4400. That's the corporate headquarters of People PC in San Fransisco CA. When the receptionist answers, ask for Bill Heys (he's the president and CEO of PeoplePC). In my experience, the receptionist immediately transferred me- no questions asked. At this point, you'll likely be connected with *another* receptionist (someone closer to the head honcho himself). The woman with whom I spoke was named Jessica. This operator, whoever he/she is, can help you. Recount your situation and ask to have your money refunded and your account cancelled. You will most likely *again* be transferred to an account specialist. Don't worry- the account specialist won't hang up on you and WILL take care of you. This may sound like a lot of work, but i PROMISE you: it's quick, and it's effective. This entire process took me, literally, 7 minutes and, at the end, my account was cancelled and my credit card bill was reversed. Hope this post helps all of you BEAT PEOPLE PC!!!

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by rhondarue / March 19, 2007 3:50 PM PDT

I don't remember the #'s that I called, I wish I'd seen this months ago. Peoples PC got me for almost $100, Only use the service for 3 weeks. When I called the first time they suggested I keep things going just in cause my DSL didn't work out. (new service for my area)Nine months later, $90 withdrawn form Check acct, $10 to stop payment for auto withdraw. I thought that would put an end to it. The next month I was charged double. This got me pissed, I called and explain (calmly)to the lady That I wanted my money back, this is when I heard about a number that should have, Ha Ha, right, from cancelling it 9 months earlier. I thought I was done with them when I called the first time. Didn't get a dime back. People pc-RIP-OFFS Hope this helps someone. BE SURE TO GET THE CANCELLATION and keep it months

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Peoples PC
by Violet buttrey / March 21, 2008 2:13 AM PDT

I also cancelled in Nov since than I have been billed every month. to find out what was going on I was told that yes that I cancelled and that I was not being charged. when I had my online baking infront of me showing that indead they had debit my acount AGAIN that day .the man said needed to take it up with my bank( when I had contacted my bank before about the problem they said that I would have to change my checking account and with that i would have to change debit card visa and all) I right now am the process of copying bank statements showing where they in deed debited my account since Nov. the man also said before that I had aggread to 2 months OF SOMETHINGI don't even know ! he all so told me to watch when I received a refunded and let them know they never refunded but charged me monthly AND WHY WOULD I AGREE TO 2 MONTHS WHEN I TOLD THEM I ALL READY HAD a new internet carrier .Don't even make sense .after a big hassel I got address to mail all my info with copies to Peoples PC PO BOX H26909 San Francio Calf. 94126

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by scamwatch / March 25, 2008 12:45 AM PDT
In reply to: Peoples PC

Hey Folks! I wrote about the problems with People PC Scamming and reported it to the AARP in March! The AARP is only worried about making money and not about the members. Wonder if there is a member liason? Sure they have someone at the top making money on the OLD>>>>>
I think anyone that has a problem should send a complaint form into the Attorney General and the Better Business Bureau. It can be fast to do this, I know the AG probably never gets to responding back to you but if they get enough complaints it will wave the flag. The BBB will ask for response and will give you some feedback.
Even if we got out of the problem, there are plenty of older people that are getting scammed and they may get too frustrated to work the problem. (This leads back to the AARP representing it's membership of the OLDER people). Don't trust that magazine!
Keep your postings, it will help someone that cannot help themselves to these scams......................... Thanks,

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by Janet_Lynn / September 14, 2007 1:13 AM PDT

Thank- for theses contact numbers.

I cancelled one year ago, and just found out; ythey have been continuing to withdraw funds of $10.95 each month, for the past 12 months. I watch my bank statement very closely now. SHAME ON ME for thinking everything was fine and not watching for the extra charges. I will go with calling these numbers and not stop till I get all the the money back, where I didn't use their service, this past year. ((I had switched to "Cheap Dialup")) Thank you again, for your time & help in passing these phone numbers on to others.

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Forget Calling for Bill Heys
by spterry1 / October 24, 2007 1:27 AM PDT

I just tried to contact per the above suggestion. They are now referring the call to the "Executive Customer Service Dept". My story is I'm being billed (x10 months) for an acct that I NEVER opened. Because I can not "verify" the account information, peoplepc will NOT close the account. So, I closed my credit card & have filed a complaint with the dispute dept (Bank of America). I awaiting a call from the Executive Dept. for resolution, think it will happen? NOT!!!! Will post if it works!!

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PeoplePC Fraudulent Billing
by Dime-A-Dozen / January 21, 2008 2:01 AM PST

I am also getting bills for an account I never established. They currently have my phone number and physical address (which I never use for receiving mail) attached to the account. I have a very common name (not really Dime-A-Dozen but pretty close) so I suspect that when the real account holder cut off the PeoplePC's access to their credit card or checking accout, someone in collections looked up my name on the internet or in the phone book and started sending me the bill. When I called them they said they could not help me because I could not verify the father's middle name or social security number on the account. One even told me that I needed to file a police report before PeoplePC could help.
So far, I have one received but unacknowledged registered letter to Altanta, two unsucessfull phone calls, and three messages to The silence is deafening. They are big and protected by their computerized systems.
My only recourse appears to be the Georgia Attorney General or the time and expense of collecting enought names for a class action suit.

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PeoplePC Fradulent Billing
by Dime-A-Dozen / February 26, 2008 9:50 AM PST

I finally sent a message to the fraud investigators at earthlink -- the people who now own peoplePC-- I had voice mail from them by the time I got home the next day and they called back the next day to make sure that I had the message. The message was that they were cancelling the account and crediting back all the charges. I did find it irritating that they used the phrase "at your request" as if they were doing me a favor. But at least it solved the problem.

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PeoplePC rip-off
by npearljam / May 23, 2008 2:02 AM PDT

I called that number tons of times, no one ever answered.
They must of have got wise to it.
Finally dialed 1 800 736 7537
Got hold of a woman who couldn't of cared less about my problem, which was their "FREE" trial of Norton Anti-Virus which I did not even order or use, till I observed a $7.63 withdraw on my credit card.
After much debate, finally got a cancellation number.
Went thru this with them 3 times prior to cancel the internet service, which they were charging me for, even tho I canceled.
I have complained to the State atty gen., Fed atty gen., BBB in their state, Senators, Congressmen, and anyone else I can think of.
This is what ALL of us need to do, get rid of these bums.
And that goes for AARP also

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Great AG Office.........
by scamwatch / May 23, 2008 12:52 PM PDT
In reply to: PeoplePC rip-off

I cannot believe that our glorious Government bodies cannot help 'PROTECT THE PEOPLE' We the people need to hold these offices accountable. THE STATE AND FEDERAL ATTORNEY GENERAL IS Paid by US to protect us against these types of scams. I say go VOTE and get rid of the so called enforcement bodies of government and get someone in there that cares and does what they are suppose to do...
I suggest that everyone contact AARP. If you are a member they should help protect the elderly against these types of abuses. I assure you that they used the AARP to build their business to the point of UNTOUCHABLE...............................

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by DontCallMeStupid / February 17, 2010 8:46 PM PST

your so right, aarp, and peoplepc needs to be told about on not helping people when they said they would, peoplepc told me it would cost 700 a month as long as i kept the account, after a year, they charged me 995 a month,saying they told me it would go up after a year, then I just read how anyone could have it for 795 a month, the service is lousy, they boot you off about 20 minutes after you take about 4-10 to get on line, then about every 3 to 8 hours later they boot you off and have a popup asking if you want back on line, then they changed the billing date, i wanted to pay on the first of the month, then after a year, they changed it to the 12th,and even though i had the bill paid, they said i owed a late charge for the new billing cycle is now the 12th,and i didnt pay,and they dont prorate so i have to pay the whole 995 again,so now im always behind on the bill because of the "new" date, then they take off the local call numbers for me to conect to them and i would have to pay for long distance,i couldnt even get on line to tell them to cancel. i only have local calls and cant do long now i have another internet hook up and still need to cancel. i printed all your coments on peoplepc in case i need it for court,police reports or anything. goodluck all

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People P.C. ripped me off
by bdubs86 / September 22, 2009 6:05 AM PDT

I cancelled my people pc account back in feb. and i just now noticed on my bank statements they have been charging me $10.95 a month since feb. I know they didn't give me a cancellation number but they said my account was cancelled. I have not been using people pc since feb and obviously they didn't cancel it if i keep getting charged. I think this is crap. Now I've been trying to contact people pc with 3 different numbers to get a refund and cancel, but everytime I call it says the circuit is busy and try again later. I have been trying all day and no luck. does anybody know a different number I can use to get this problem figured out?

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How can we stop them!!
by tughill1947 / October 30, 2007 2:19 PM PDT

My USADATANET account was transferred to PeoplePC without my authorization. People PC sent me a disc to download to access the internet, which never worked. I spent hours on the phone trying to get it to work and then went to another internet server. I have tried to cancel the account I never authorized and they just hang up on me.

I called my credit card company and told them not to let them charge my account and they said they could not do that! I would have to call and enter a complaint, AFTER my account has been charged by People Pc and then they would look into it. Good grief.....after reading all the horror stories, something has to be done to stop this madness! Over something I never authorized.

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by DickBlin / November 14, 2007 4:39 AM PST
In reply to: How can we stop them!!

I also tried to cancel People PC have a cancel number and they continue to bill me. The one guy said he cancelled my account but he said I have Norton so they bill me. I have never, ever used Norton.
As AARP said People PC was good at least their ads and mailings I got from AARP said to use People PC that is why I signed up.
Posted a note on AARP forum about People PC. AARP removed my post.

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by DickBlin / November 14, 2007 5:02 AM PST
In reply to: PeoplePC

Computer error AARP did not remove my post.

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Peoplepc and AARP
by scamwatch / March 13, 2008 5:15 AM PDT
In reply to: PeoplePC

Today I just got off the phone with AARP reiterating elderly people (members) trust their magazine. Peoplepc has a big add on page two. (I contacted them early Feb to advise of this problem with peoplepc and they were going to research and get back in touch with me, which they did not). I had major problems with people pc calling my fax number for D Hill. I picked up the line many times and told them they have a wrong number and to stop calling my fax line. Evidently they were calling my line b/c Hill's credit card number was not valid any longer. I told them that this is not the correct number and to stop calling. I tried everything to get enough information to get to the right level of management to stop the calling. Well this did not work - I finally asked for their Corporation information. Peoplepc advised that they cannot disclose that information. Who ever heard of a Corporation not being able to disclose the company information this is required by law in order to do business in the United States! Well with much work, I finally found out Earthlink owns peoplepc. I spoke to a person in the exective office and advised what problems I had including(advising me to pay by credit card/or ask a family member to use thier credit card and/or my checking account information.) He said he would get my number off the calling list, after I received another msg from them I called the exec office and played him the message. From that point on I have not received any more calls.
Bottom line, the problem I have is that I know how to go work these type of problems and it was tough getting it resolved. Elderly people would not have been able to work this issue and peoplepc would have continued calling this poor person a min of 2 times per day. There was nothing listed on searches about Earthlink owning peoplepc or any way to contact a responsible management person to resolve the problem. Because of this I believe this is a BIG issue and is not being reported. How many people are getting harrassed and even charged like the other peole on this blog and they have no clue on how to stop it! The AARP should be their to help protect elderly people!! I am assamed that I am a member and will NEVER rejoin this organization. SHAME ON THEM!

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Just canceled my People PC account
by LAMnTX / November 28, 2007 8:07 AM PST

You do have to call 866-772-6277.
Start off by giving them your account # (found on an ivoice).
THEN ask for a cancellation confirmation#.
They will try to tell you they'll give you two free months before the account is canceled.
My guy tried everything to convince me I would not be billed but I would still have benefits.
But when I asked for a cancellation # he said there wasn't one yet since the account was still active.
I told him I didn't want the free months & to cancel the account.
They DO NOT want to give you a cancellation confirmation #.
To do that they have to actually go into the system to do so.
Otherwise they can just forget to cancel the account two months down the line.
Be insistent & do not get off the line until you have that cancellation #.

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People PC Cancelation and Thanks LAMnTX
by sc_buzzkill / November 30, 2007 4:00 AM PST

I'm a new user here on the forum. I just wanted to say thank you for the pots about canceling people pc. Everyone was right they try their hardest to keep you as a customer. First he offered the service for $4.00 a month. The price of a hamburger he stated. I'm not sure which side of the ocean he was on because once i mentioned the McDonalds dollar menu and i could get 4 burgers for 4 dollars he got really confused. He wouldn?t believe me that I could get 4 burgers for 4 dollars. Then he offered the 2 months free. Then i asked for a cancellation number. He tried to get me off of the phone telling me it was taken care of. I again asked for the number and he gave it to me reluctantly. Then when I asked to read it back to him to confirm he chuckled like I wasn't serious. I'll just have to hang on to this number for a few months it looks like. I couldn?t believe the amount of effort it took to get is cancelled. B.S. Anyway thank you all once again for your help and input to cancel this garbage service. I?m also sorry to hear about those of you who had to go out and get new credit cards and are out money Sad

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PeoplePC account cancellation: How To
by barbarella99 / December 11, 2007 3:16 AM PST

I just cancelled and here's what worked.

As previously stated, call them @ 1-866-772-6277 between 9AM-9PM EST, Monday - Friday. When cancelling, the agent will try to convince you to stay by connecting you with tech support or offering free months or both. Just repeat that you want to cancel and he or she will provide a 17-digit cancellation number. It took me less than 3-minutes to cancel.
After you cancel, be sure to remove all traces of PeoplePC from your system, as they override your defaults (connection, mail, news) and hide files (in your TEMP folder) after you've deleted and rebooted.

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by DickBlin / December 11, 2007 4:57 AM PST

I contacted Visa they sent me paperwork to file for a refund from PeoplePC. Completed the forms, send them to Visa. Visa had me a refund in less than a month.

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...ALWAYS make the 2nd call
by vudash / December 12, 2007 11:11 PM PST
In reply to: PeoplePC

WhenEVER you need to cancel a service (PeoplePC, Gold'sGym etc.) Call the service provider and follow their proceedure for cancellation.

The NEXT phone call should be to your credit card company or bank.

Tell them the terms of the contract between you and the service provider have been fulfilled and they are NO LONGER authorized access to your account. The card company acts as YOUR agent, they cannot allow access to your account without YOUR consent.

I've never had a problem when I've followed this proceedure.

I always check the next couple of credit card statements to make sure I'm not getting charged. However, if I ever DID get charged again after notifying the card company to stop authorization, my beef would DEFINETLY be with the credit card company, and I would expect THEM to credit back any of the subsequent charges made after notification!

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Thanks peoplePC
by Newspopper / January 16, 2008 3:53 AM PST

peoplePC can't be canceled even if you stop payments from being taken from your account. It is a blood-sucking organization that the government will not touch. I still get several calls per day hounding me to let them back into my account. I try to post a warning about them daily. In fact it makes a nice signature on emails.
I appreciate the reminder now. Makes my day. Thanks peoplePC

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peoplePC and pop-ups
by Newspopper / January 16, 2008 9:35 PM PST
In reply to: Thanks peoplePC

Can someone explain why this forum advertises for peoplePC? And, why do I have a pop-up trying to prevent me from making this post? Where's that moderator? I'll wait a few days to come back. If these occur again, adios cnet. I probably won't see this post again.

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Cnet supports peoplepc???
by Newspopper / January 21, 2008 10:58 PM PST
In reply to: peoplePC and pop-ups

Advertising for such a bunch of crooks is unacceptable. Here comes that pop-up a again.

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What pop-up are you talking about?
by Coryphaeus / January 22, 2008 7:03 AM PST
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by DickBlin / February 26, 2008 1:54 AM PST
In reply to: Thanks peoplePC

Send an e-mail to this lady, she has helped many people with People PC problems. I think but not sure AARP might own or have a have a piece of PeoplePC. Nice lady will help resolve your issues
Toni Taylor MemberRelations at

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people pc
by jimmydee55 / February 25, 2008 9:37 AM PST

if you have problems with these robbers call the FTC as they are presently investigating peoplepc

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Regarding people pc
by RangerDaleXp / March 8, 2008 9:20 AM PST

I have all sorts of problems with people pc, About a year ago i had canceled them due to a major problem with way to much spam I was getting and they could not correct the problem and i told them to cancel the account if they could not fix the problem. I have some body that takes care of my banking and i did not notify her that the account was canceled but when i canceled the card a year latter that it was then that i found out that they never processed the cancellation and that is were the you no what hit the fan. There automated calling system started calling the house and when you call them they are like dealing with robots and are very limited at helping you and are useless. I could not clear up the canceled account from a year ago due to the fact that they have no record of it so all the payments for a year was lost. I got the account canceled the second time but getting the final amount due was nearly impossible, They would not waver on $22.90 that was owed and after over four weeks and 3 phone calls and two live chats over the computer i still never received a bill in the mail that i requested and that they said it would be sent at a extra cost of $1.00. I had sent three e-mails to customer service in which they did nothing and i could not reach any management at all to take care of this problem. After only getting as fare up the ladder as a supervisor he tells me that they only shows records on one other phone call and that they do not send bills in the mail and as fare as he is concerned that none of my calls and e-mails ever happened. These other people i talked to never processed the other phone calls. I had to due another credit card transfer in which i did not want to due to pay the bill and they would not send a receipt for the payment to my present e-mail or thru the mail. I never was able to make a complaint to the higher ups after requesting for a point of contact that they would not give me or transfer me to. I will not recommend people PC to any one and that they are not customer service company..........

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People PC
by bruisinblade / April 26, 2008 3:10 AM PDT

Here's my solution. Call 866-772-6277. Go through all the menus, persist through the cheesy guitar riffs and when you finally reach your technician and she asks you for your cancellation reason say this: "I have high speed internet, I have not used your service for 3 years, I want to cancel." When she retorts with, "I understand you have high speed internet, and have not used People PC for 3 years, but may I suggest you keep your dial up connection as a back up in case of black outs." Respond (in fact, cut off her asinine suggestion), "Like I said, I've had high speed internet for three years and I have not used People PC in that time and I have had no black outs and I want to cancel now."

That did the trick, it took 3 minutes of phone time and I had a cancellation confirmation number in hand.

Call on Saturday too. That seems to help!

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