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Question

Can you help me download programs 2 new laptop - Windows 8?

Jul 4, 2013 11:03AM PDT

I am trying to download RoboForm and Adobe Reader but have been unable. It either tells me that it can't access the "C" drive or nothing happens. What am I doing wrong?

Discussion is locked

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Answer
Typically when you download software
Jul 10, 2013 11:38PM PDT

it copies to the downloads library. The error can't access "C" drive means there is a problem with your access rights. When i have this issue with a pc at work I use Windows explorer and go to a folder and try to create a txt file. If the file is created and doesn't give an error then you do have the proper rights to Write to the disk. Also when it does nothing are you sure it's doing nothing and not just it's not letting you know it's doing something.

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Answer
When you download software
Jul 15, 2013 5:14AM PDT

01. Please let us know the Operating System and the version of Adobe Reader
that you are trying to install so that we can provide with a proper solution

02. Meanwhile you can try by disabling the anti virus program

03. Perform a Clean Boot - http://support.microsoft.com/kb/929135

04. Restart the computer

05. Now try to install Adobe Reader and Robo Form