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Question

Can viruses do this or is it my win 10 installation?

Mar 26, 2018 10:12PM PDT

Hi there,

I've just recently moved & have changed my internet connection.

I tried to open my EA games Origin acc. & it stuck on loading the sign in screen. To cut a long story short, in the process of trying to sort it with EA help I sent them an msinfo file, they replied saying it was mostly full of windows errors I should try starting it in safe mode & look at my windows installation as they thought it had been corrupted.

So I tried to start in safe mode, got as far as my windows pin no. log in screen where it refused to let me log in as according to it my windows PIN code was wrong.

I have since tried running my own Avira free anti virus which says no problem. I have tried two online virus scanners, the first one froze without starting. the second one housecall from trend micro has got 25% in & now seems to be in a loop scanning C./..956473542.jpg:Zone.Identifier with the 9 digit number constantly changing. Windows also won't let me perform an SFC either. Do you think that this is a virus? or is it my Windows 10 breaking down? or something else perhaps. This is way outside my knowledge comfort zone, and as I live in the backwoods of Thailand I have no possibility of finding someone locally to advise me.



Some help would be very much appreciated please...



Best regards zyphod

Discussion is locked

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Answer
Re: virus?
Mar 27, 2018 12:25AM PDT

Whatever the cause, better solve it. See if you can do a reset of Windows from the Settings app.

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Answer
Just yesterday my wife's ORIGIN account had an issue.
Mar 27, 2018 9:05AM PDT

We had to go to their web site to download and install their new app. I worry that everyday users may not know to do this.

As to the PIN login, never used it. Just using a password. Why a PIN here?

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Answer
Just A Thought; If You Can Log In to Normal Windows
Mar 27, 2018 7:57PM PDT

And you can log into a normal Windows account with Admin rights; Try running Chkdsk per the instructions below:

It seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). (Or type "Command" in the search line, then RIGHT click on the "Command Prompt" listing at the top, choose "Run as admin".) Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif