Whatever the cause, better solve it. See if you can do a reset of Windows from the Settings app.
Hi there,
I've just recently moved & have changed my internet connection.
I tried to open my EA games Origin acc. & it stuck on loading the sign in screen. To cut a long story short, in the process of trying to sort it with EA help I sent them an msinfo file, they replied saying it was mostly full of windows errors I should try starting it in safe mode & look at my windows installation as they thought it had been corrupted.
So I tried to start in safe mode, got as far as my windows pin no. log in screen where it refused to let me log in as according to it my windows PIN code was wrong.
I have since tried running my own Avira free anti virus which says no problem. I have tried two online virus scanners, the first one froze without starting. the second one housecall from trend micro has got 25% in & now seems to be in a loop scanning C./..956473542.jpg:Zone.Identifier with the 9 digit number constantly changing. Windows also won't let me perform an SFC either. Do you think that this is a virus? or is it my Windows 10 breaking down? or something else perhaps. This is way outside my knowledge comfort zone, and as I live in the backwoods of Thailand I have no possibility of finding someone locally to advise me.
Some help would be very much appreciated please...
Best regards zyphod

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