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Can't use pics/video from Canon Vixia HG20 camcorder

by FloridaGal2010 / August 20, 2010 6:15 AM PDT

I bought this camera and it has been a nightmare getting video downloaded. I seem to be able to get the still pictures but they are so many meg that they are useless to send around or post. Not to mention eating up my drive space. The video downloads are nightmarishly slooooow. (Windows 7).

I have read numerous forums for help and they are all way too technical for me. I am not sophisticated enough to download all those little utilities to convert this to that and back and forth. I also read that teh standard download isn't in any kind of user friendly format.

So the question is - does anybody want to buy this thing or is there possibly a "download for dummies" that will solve my problems?
I am in tears over what I paid and I can't do anything with my professional quality pictures.

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