Computer Help forum

General discussion

Can't use application without switching user

by befuddled 2 / January 14, 2009 7:48 AM PST

For several years I've been using a free program downloaded from called DesignPro 5.4 Limited Edition and never had a problem.

About a week ago, I downloaded the program from Avery to a temporary folder on my desktop and burned it to a CD for my wife to install on another computer at work. I then deleted the download from my desktop. (I'm not sure if this has anything to do with the problem I'm having.)

Ever since, when I try to use the original application, I get the message that says "DesignPro has encountered a problem and needs to close". I click the box to notify Microsoft.

I have uninstalled and reinstalled the application 3 times, once from the CD I burned and twice from the download. I also tried rebooting and used the "revert back to when everything worked" feature. I have run Ad Aware and my antivirus software....all ok. Still have the problem.

I called Avery's help desk and after removing and reinstalling the application again, the customer service rep told me to switch users.
This makes the program work properly, but is a nuisance since there are usually other apps running at the same time.

I'm guessing this is a registry problem, but scared to fool around with it. I've run out of ideas and would appreciate any help I can get. Thanks!!!

Computer-Compaq desktop Presario SR1920NX
OS-Windows XP (SP3)

Discussion is locked
You are posting a reply to: Can't use application without switching user
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Can't use application without switching user
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Maybe something to try
by Steven Haninger / January 14, 2009 9:48 AM PST

If the program runs as another user, it could be your user account is corrupt or some settings attached to it for this specific program are corrupt. When you uninstall a program, it doesn't necessarily remove user preference information from the user accounts. You might be able to find these yourself and delete them after uninstalling the program. They will be somewhere in Documents and Settings, your user account, and applications. There may also be traces in the temporary folder in your user account. Delete all of that manually and try to reinstall the program but do so as "the" administrator and, if prompted to allow access by all users say "yes". If that doesn't work and you can still run it as another user, it might be necessary to just run it as it will allow or create for yourself a new account and copy all of your documents into it.

Collapse -
Can't use application without switching user
by befuddled 2 / January 14, 2009 10:30 PM PST
In reply to: Maybe something to try


I just opened your email but haven't tried your suggestions yet. I'm sure that I can make a new user profile if the other fixes don't work.
Thanks for the quick reply.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.