On some models you can change the country and that will force a reload of the netflix app when you put it back to your original country. I am not samsung support but note this if they didn't try that.
If all fails, you have a fine reason for return.
Bob
OK., her's a challenge...I have a Samsung BD FM59 that I purchased from Walmart a while back. In the past 8 months or so, I have to re-log onto Netflix almost every time I use it, as well as the player just randomly turning off. this is a major PITA, so I eventually called Netflix. We checked the app version (4.0.3), and they told me that I needed to be at at least 4.0.6, or I was going to have problems. Back to Samsung. I have since been with "tech support" twice, going through the complete re-set of the machine, etc. Nope. This player WILL NOT UPGRADE THE APP! So I guess I am expected to just live with it?I s it just this particular line of players, or is this a problem with all Samsung products?

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