Avast & AVG forum

Question

Can't uninstall avg toolbar and email scanner

by trickey45 / July 15, 2013 10:30 PM PDT

Am using xp pro, google email, google chrome and microsoft security essentials. Installed AVG because MSE showed green (protected) but xp security said I had no security system installed. I dropped chrome and Avg, went to IE 8--all worked perfectly but xp along with IE8 is about to expire. Am working getting everythig transferred to 7. Went back to Chrome, without avg cause it just worked better everywhere but now I get AVG email scanner and I suppose tool bar. I DON'T WANT THIS, AVG, IN MY SYSTEM, PERIOD. I didn't sign up for it and if I got this it was inadvertant.
How do I ditch this thing!? It won't uninstall.

Discussion is locked
You are posting a reply to: Can't uninstall avg toolbar and email scanner
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Can't uninstall avg toolbar and email scanner
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Did you try..
by Carol~ Moderator / July 16, 2013 12:23 AM PDT

Did you use AVG's Uninstall Utility? It should do the job. It's described thusly....

'AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly.

AVG Uninstall Utilities
http://www.avg.com/us-en/utilities

If it fails to do the job, see if the following helps....

How to remove AVG Toolbar, homepage and Secure Search from your browser
http://www.avg.com/ww-en/faq.num-5200

The (free) Revo Uninstaller
http://www.revouninstaller.com/revo_uninstaller_free_download.html

Let us know how you make out..
Carol

Collapse -
uninstall AVG toolbar etc
by trickey45 / July 17, 2013 4:13 AM PDT
In reply to: Did you try..

7/17
Thanks Carol,
Trickey45

Collapse -
Answer
Removing AVG Toolbar
by ForumHound / October 29, 2013 9:46 AM PDT

I hope this helps, took me a couple of hours to figure all this out. Sorry i didn't think to document the exact entries and folders.

The following worked for me. I have Win7. IE, Firefox, Chrome, Safari installed...

1) FOllow others recommendations to first unisntall the toolbar using the windows uninstall.
2) Reset all of your browser homepages
3) Remove avg toolbar from your browsers via manage search engine, disable add - ins etc.
Now what i add:
1) go to the start menu, type 'msconfig' in the search box, run msconfig. THis brings up the MS Conficuration window. look for 'vprot' and 'vtoolbar......' . one is in the services tab and the other is in the startup tab. I sorted by manufacturer and/or location to find anything that had the AVG name in it and found these 2 items. Once you find them, uncheck them and press the apply button. This will turn these services off and not run at startup.

2) i renamed the AVG folder in programfiles(x86)\AVG Toolbar and AVG (i forget it) but there were 2 folders. Even thought i have uninstalled, the folders were still there with a bunch of files. SO i just renamed both files for the moment so they wouldnt be found by any existing startup/service etc. (we will delete later).

I then restarted to see if this worked. It sort of did. But they still exist in msconfig albeit disabled. I checked my browsers and the add-ins still show. And in chrome it still had a warning about the AVG add in wanting to be added.

3) I then researched a bit about how to remove these from msconfig. Appears this is done in the registry. SO at this point, create a Restore Point for your PC so if you have problems after this registry clean you can restore. I haven't had any problems.

4) Open your start menu, in the search box, type regedit in the search box. This brings up your registry editor. Once open, select the 'computer' icon. In the menu, select 'edit > find' to bring up the search box. Use this to search for AVG. Type in AVG and hit the find button....

5) Now this is a 2 step process. First. Each time you find an entry that is obviously the AVG toolbar. Once found, click on each item in the entries tree(the children of the parent where it was found) and see if there is any file location listed for the AVG folders. Once you find AVG folder locations, keep the regedit open, use windows explorer to navigate to the AVG folder and delete the folder and its contents. Return to the Registry Editor

6) BE CAREFUL HERE, the next step involves deleting the registry entry containing the AVG item. Skipping this step is probably fine if you aren't sure about it. Stare at the tree format in your regedit if unfamiliar, you have to be careful to only delete the item in the registry that contains the AVG reference. You don't want to delete any high level parents that wipe out your registry for other software.

I deleted the IMMEDIATE parent of only the AVG item in the tree.

Fore example, you find an AVG entry buried at the bottom of this tree. YOu dont want to delete the first 3 items as those contain many other entries that if deleted will really mess up your PC. YOu only want to delete the entry at the bottom(lowest level) that contains the AVG entry.

HKEY_CURRENT_USER\ DO NOT DELTE
------>>>SOFTWARE\ DO NOT DELETE
------------------>>>>AVGTOOLBAR DELETE THIS

You'll also find entries that look like this buried in the LOCAL_MACHINE tree...when your search finds an AVG child whose parent looks like this:
..... ----------------->>>>{0ce4991b-e6b3-4b16-b23c-5e0d9250e5d9} ONLY DELTE THIS ITEM -
----------------------------->>>>AVG BLAH BLAH BLAH.... This will be deleted by deleting the parent
------------............---------------->>>>AVG BLAH BLAH BLAH.... This will be deleted by deleting the parent

There are a couple of other formats but i hope you see the pattern...

Eventually you will find the registry entry for the services and startup in msconfig and about 6 or 7 other entries.

Using this method, I found avg files in the programfiles(x86) folder, the programdata\commonfiles folder, the users\YOURUSERNAME\appdata folder and the TMP folder.... I deleted all of these files.

7) Once finished, exit out of regedit. Go delete that avg folder in programfiles(x86) that you renamed. Navigate to you chrome or other browser folder and look for an XML file, i forget the name but its in the first directory. Openit with notepad++ or some other reader. WHen you find the right xml file you'll see its instructions that navigate to the AVG website for the toolbar. Delete this file.

Cool Finally restart. Once back up, you'll see the vprot.exe and vtoolbar items gone from MSconfig services and startup. The addins will no longer show up in your browsers or search engine lists.

Collapse -
Answer
Removing AVG Secure Search Toolbar
by HMTex / January 21, 2016 11:00 AM PST

Had same issue. Here's what I did.

1. Deactivate/Remove all AVG browser addons/extensions, etc. Remove what AVG programs you can through Control Panel (Uninstall)
2. REMOVE ALL AVG folders/files from C:\Program Files\AVG* & C:\Program Files\Common Files\AVG*
If you can't remove one specific file, go into folder & remove all the rest. Not all files will allow removal at this time (no worries).
3. EMPTY ALL TEMP FILES/SUB-FOLDERS under C:\Windows\Temp
If you can't remove one specific file, go into folder & remove all the rest. Not all files will allow removal at this time (no worries).
3. Again - go to Control Panel & try to uninstall - it should allow the removal from program list at this time (not completely gone yet)
4. Reboot.
5. Download a "File Unlocker" program that allows you to unlock processes that are currently in use.
6. Go back to all folders from steps 2-3 - unlock any files you cannot delete (one file at a time). Once the correct process has been killed, remove ONLY THAT file & affiliated parent folders if folder now empty (don't delete the main "Temp", "CommonFiles", or "ProgramFiles" folder - only the sub-folders that contained any applicable AVG files being removed. Try to delete all other locked AVG & temp files again - many will be unlocked just by killing that one process (will free up all files that are affiliated with same process). Repeat step 6 until all affiliated AVG files/folders are gone!.
7. Once all files/folders from steps 2-3 are gone, EMPTY TRASH, DOUBLE CHECK your Temp folder & all Files/Folders from Steps 2-3 & REBOOT.
8. This worked for me 100% on Chrome & FireFox. Internet Explorer still showed AVG Security Toolbar available through toolbars & Add-ons, but says "control name is not available". ie: You may have to re-install Internet Explorer (or any other browser if they still show up anywhere) to completely remove the AVG options (Be sure to export your favorites/bookmarks before you uninstall browser/s).

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?