Samsung forum

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Can't the Internet@TV page to be interactive

by se1stephen / March 26, 2011 12:17 PM PDT

Just purchased a Samsung Blu-Ray Disc Player, BD-C5500. I cannot get past the Internet@TV page which appears to just be a dead link. The Network Status shows everything to be connected and signal strength is reported as excellent. There is a message on the Internet@TV page (superimposed over the middle of the page) which says: "Connect to the Internet and enjoy variety of contecnts through Internet@TV." This, to me, is an indication it isn't connected, and I have no clue how to proceed.

Any suggestions would be greatly appreciated!

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Can't the Internet@TV page to be interactive
by Samsung_HD_Tech Samsung staff / March 26, 2011 2:28 PM PDT


Was the unit purchased and being used in the United States?

Have you performed firmware update, either using USB thumb drive or by using the network update? Since I don't have much information here to troubleshoot with, I might recommend contacting the Samsung customer service center at 800-SAMSUNG for troubleshooting assistance.


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by my-tech / March 27, 2011 1:12 AM PDT

Iknow network update is a convenient way to update devices but USB is the safest!

I've seen a few ppl get burned doing a update over the network,
I would always recommend downloading updates to your computer then use a USB stick
From ps3s /tvs/computers/phones you name it I've first hand seen failures bc they missed a byte or 2
over the network. Even when you update through a computer I ALWAYS DOWNLOAD 1st then update.

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by photopaint2 / March 29, 2011 7:09 AM PDT
In reply to: Hey

How did you do that? I downloaded firmware and it goes to a zip file which my windows file does not recognize.Help much appreciated. Get this spoke with a cust serv rep who stated that they haven't received any complaints on the c6500.

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by photopaint2 / March 27, 2011 9:23 AM PDT

Hi, I had the services (facebook, netflix, etc) and as of yesterday nothing. The same problem as you; stuck on download. Called customer service, chatted online...absolutely no help. I wish us both a breakthrough...I really loved netflix.

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by ScottInOKC / March 29, 2011 1:13 AM PDT
In reply to: Internet@tv

I'm having the same problem. My Internet@TV worked just fine yesterday, this morning not so much. Tells me I have to activate it, any attempt to do so just results in a hung download/install.

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by ScottInOKC / March 29, 2011 1:42 AM PDT
In reply to: Ditto

I called Samsung support, the gentleman walked me through resetting the device and I'm back up and running now. I don't know what caused the problem, but I know how to fix it Happy

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BD C6500
by photopaint2 / March 29, 2011 4:50 AM PDT

Hi; same problem was working fine then lost all apps. Called contacted customer service 3x. Finally today spoke with tech. I was given impression it is a firmware problem although they didn't come right out and say it. Anyway; they suggested I send back to repair center and will replace with another BD player.
Pray your situation will be resolved soon. Mine too for that matter. I'm losing out on my free 30-day netflix subscription.

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Can't connect to internet
by jajcullen / March 30, 2011 2:42 AM PDT

I am having the exact problem. I have called Samsung three times and got no resolution. They told me that the bluray was not purchased in the US - I bougt it at Sam's Club. They suggested I return it and exchange for a new player.

I did that set it up and got the same darn message! "Connect to the internet and enjoy a variety of content through Intrnet@TV This feature may not be available in some countries".

I have never had a problem with Samsung but I am returning both the blu ray player and wireless card ASAP.

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