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Question

Can't see the "View My Softeware" section

Jul 12, 2011 11:01PM PDT

I am using Windows 7 64 bit and I have loaded Techtracker twice and when I run a scan the screen that comes up telling me I have x number of updates needed, the screen does not go down low enough for me to see the box that shows "View My Software" allowing me to download the changes. What's the problem. My screen resolution is 1920 x 1080.

Discussion is locked

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Answer
RE: Can't see the "View My Softeware" section
Jul 13, 2011 3:15AM PDT

Hi opticoat,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day. In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com

2. Click on the "E-mail Support" tab.

3. Enter the e-mail address associated with your account.

4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.

5. Fill in the subject line and the "Details:" section.

6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support

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Can't see the "View My Softeware" section
Sep 5, 2011 4:43PM PDT

I have the same problem. Do I have t create a problem ticket? Why not just send me the solution to Opticoat's message?

ps. His problem was reported 7/13, almost two months ago. Is there a fix?

My system runs Windows 7home edition on a dual processor,

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Can't see the "View My Softeware" section
Oct 10, 2011 4:21PM PDT

I have the same problem on my Win 7 Ultimate (64-bit, Intel i7 CPU, 8GB RAM) system. When I run TechTracker, the window is small and only shows a few rows. I can see where it says "I have x number of updates needed" but I cannot see anything below that line and I can't expand the window. The TT window does not go down low
enough for me to see the box that shows "View My Software" allowing me
to see or download the changes. How do I get this window to be larger?