I don't have your document to troubleshoot, but if this was me, I'd right click copy the picture and see if I could paste it to IRFANVIEW (it's a freebie) to see if I could convert it to a supported graphics format.
I'm stumped. Someone sent me a Word document created on a Mac OSx, (don't know which version of word). I have a PC with Windows XP Pro. I opened the document with my MS Word 2003. Everything looks fine except for the graphics, the square boxes are there with this text in the middle of each one: "Quicktime and a TIFF (LZW) decompressor needed to see picture."
I do have the latest version of Quicktime and everything I've found on the net that relates to this issue seems to be directed to people seeing this error message on a MAC, well, I'm NOT on a MAC.
Other instructions I've found say to open the graphic through Photoshop and change the extension to something else and reimport it into the document.
Fine, but I don't have Photoshop and don't have access to it either.
This is a work issue and I have to have this scientific text burned on to CDs and mailed all over the world, TODAY! HELP!!