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Can't Save Outlook E-Mail Message -

Anyone have any thoughts on this. We are a small office, 8 computers. We just upgraded (except one) to WIN XP (Service Pack 1) and Office 2003 with the lastest critical updates. We are running Novell Client to network the machines. Since the upgrade, 6 out of the 8 machines can no longer save emails (as text docs or any type of doc for that matter) to our network drive. They get the message "This is a read-only document and cannot be saved." They can save a word doc, an excel doc, etc. but not a message that comes into their Outlook email. Now here's the weird thing. #7 machine is still Office 2000 - no problem there. #8 machine is one of the upgraded machines and CAN save the emails to the network drive. We have compared every setting we can think of between the machines to find out why this is happening to no avail. We have tried the knowledge base for Microsoft and for Novell till we don't know how to ask the question differently to get some new responses. Any ideas would be greatly appreciated. Thanks.

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Re: Can't Save Outlook E-Mail Message -

In reply to: Can't Save Outlook E-Mail Message -

You are omitting some information that might be essential, such as:
- the OS and version running the network drive (I assume it's a Novell server, but you don't tell)
- the location, name and version of the e-mail server and it's OS (I assume there is one central server for the e-mail, not everybody being connected to his own ISP or hotmail.com)

There are four to join the party:
- the e-mail server (OS and program)
- Outlook mapping it's Inbox to a 'folder' on the email-server
- the OS on the client (Windows)
- the OS on the network drive you want to save to
I don't even know (do you?) if a Save as of something in the Inbox is executed by the client (Outlook) or delegated by Outlook to the mailserver.
Anyway, it's not clear to me that this is primarily an Outlook problem. Your choice of forum is a guess, I should say. And this isn't a very much visited forum. Maybe better try some specialised network forums or discussion groups.

Assuming you can save the mail to a local folder, it must be possible to write some VB-code that first saves the the mail to c:\windows\temp, then lets the user browse to the network folder and copies the file to that folder. Or you can instruct the user to do the copy himself in Explorer, but that's rather inelegant.

Another possible workaround: see if Outlook will save a mail from a local Outlook-folder (on the users cHappy. If that works, it isn't too difficult to make a copy of the mail from the Inbox to a local folder and save that.

And you could try an experiment with (older version of) Exchange Client to see if that has the same problem as Outlook.
And, of course, you did a two-phase update (Win XP SP1) and Outlook 2003. It might be interesting to restore one of the machines to its old state (whatever that was) and see what happens if you install Win XP SP1 without updating Outlook. And only then update Outlook to Outlook 2003. This more or less halves the problem area.

I'm afraid that Microsoft will say this is a Novell issue, and Novell will say this is a Microsoft issue. Thus nearly impossible to solve. But it won't harm to contact both support desks (they will know more than they publish on their sites).
I'm afraid also that you should be starting to consider migration to Windows Server 2000 or 2003 and Exchange Server. There must be a lot of MCSE's able to get Outlook-save-command operational on an all-Microsoft system Happy. It's really sad situation, but it's reality.

Hope this helps (but don't think so).

Kees

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Knowledge Base Article 824424

In reply to: Re: Can't Save Outlook E-Mail Message -

This is exactly our problem. Can I get this fix by itself somehow or do I have to get the whole Service Pack 2 which I don't want at this time? Thanks for any info.

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Good search indeed.

In reply to: Knowledge Base Article 824424

Unless I see something totally different than you, I read
A supported fix is now available from Microsoft
and
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix

Why not do that? In this case it's free, and if it isn't it's just a normal IT expense.

Kees

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