Windows Legacy OS forum

General discussion

Can't run 16-bit Windows Program......

by polaris6 / December 13, 2008 1:53 AM PST

I reinstalled an older program on my Laptop PC, with XP-3 with plenty of RAM and HD space.

When I try to execute the 'exe' program, I get the message shown in the subject line, plus 'can't find the 'exe' program or one of it's components', etc, etc.

I have been working on this for the past three days with no success.

Now. just this morning, I installed this program on my desktop computer, with the identical OS and HD configuration (EXCEPT XP-2) and the exe program works fine.

I need the program to work on my laptop for teaching purposes. Is there a way I can get the laptop with XP-3 work with this program as does the desktop with XP-2?

Thanks

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Just checking.
by R. Proffitt Forum moderator / December 13, 2008 2:05 AM PST
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16-bit program fix
by polaris6 / December 13, 2008 2:27 AM PST
In reply to: Just checking.

Yes, I have. Before I copied and pasted the autoexec and config files, I copied the original ones...just in case.

The computer appears to be functioning propery in every other way,

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Command.com? Path?
by R. Proffitt Forum moderator / December 13, 2008 3:55 AM PST
In reply to: 16-bit program fix
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Can't run 16-bit Windows program
by polaris6 / December 13, 2008 5:29 AM PST
In reply to: Command.com? Path?

I am going to try that as soon as I find the XP installation CD. However, the only difference between my desktop installation and laptop installation of XP is that one has XP-2, the other has XP-3. Is there any evidence that the 3 update may have anything to do with this?

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Sorry no.
by R. Proffitt Forum moderator / December 13, 2008 5:56 AM PST

The causes I run into are malware and registry cleaners. The fix program is one I've used too many times.

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'Fix' Failed
by polaris6 / December 13, 2008 6:43 AM PST
In reply to: Sorry no.

I did the 'Fix' and no change in performance. I even eooted and still no change.

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Then more clues are needed.
by R. Proffitt Forum moderator / December 13, 2008 7:39 AM PST
In reply to: 'Fix' Failed

Clear the event viewer, cause the issue and share what you find in the event viewer.

Remember that I can't know if you have "protection software" that could interfere with the fix program.
Bob

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Can't run 16-bit Windows Program
by polaris6 / December 13, 2008 8:04 AM PST

I 'found' the Event Viewer, how do I clear it?

I presume I am to click on the 'Application' tab and then 'look' for the event I want. I am not sure what to look for. I see a lot of log entries and several marked as 'error. I cannot tell from clicking on the 'error' entry what application produced it.

Can I not just 'cause' the event and check for log entries around the time I am testing

Thanks...I will hang in there is you will.

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Sorry.
by R. Proffitt Forum moderator / December 13, 2008 9:34 AM PST

But you can do either method. The idea is to see if a new clue can be found. Any clue will do. Imagine one very long discussion finished quickly after we discover Teatimer. Not that this is a Teatimer issue but that clues are needed to help us find the cause.

On the Action menu, select Clear all Events? Please explore the tools as I can't offer tutorials.
Bob

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Action...
by polaris6 / December 13, 2008 10:45 AM PST
In reply to: Sorry.

I don't have an 'Action' option associated with my Event Viewer.

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Sorry, again
by polaris6 / December 13, 2008 10:56 AM PST
In reply to: Sorry.

I found the 'Clear All Events' in the Application Directory; it indeed cleared all the entries.

I then tried to execute the troublesome program once again. The result was that no entry appeared at all in the Application log.

Can I, should I look elsewhere for a clue?

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There are 3 logs.
by R. Proffitt Forum moderator / December 13, 2008 11:12 AM PST
In reply to: Sorry, again

Please explore all 3.

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3 logs
by polaris6 / December 13, 2008 11:20 AM PST
In reply to: There are 3 logs.

There are actually 4 logs in my configuration.

Application
Security
System
Internet Explorer

Application, Security and Internet Explorer are bland (empty).

System has entries, but nothing has changed since 9:00 this evening.

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Event Viewer
by polaris6 / December 13, 2008 11:23 AM PST
In reply to: There are 3 logs.

It doesn't seem to matter.

polaris6@nc.rr.com

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Sorry, again, and again
by polaris6 / December 13, 2008 11:13 AM PST
In reply to: Sorry, again

Now I am puzzled. I have run several programs since I cleared the Application directory and nothing has appeared in the Application log.

What do I have to do to get a 'rise' out of the Application log?

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(NT) I would use the Event Viewer next time.
by R. Proffitt Forum moderator / December 13, 2008 11:16 AM PST
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Dropping a big hint.
by R. Proffitt Forum moderator / December 13, 2008 11:25 AM PST

There is protection software that will block that fix program. I can't possibly guess which one you have and for me to list them all is something I can't do since the one I'll forget will be the one you use.

While I hinted at such before I'll drop the hint one more time that sharing details can lead to a cause and cure. I had hoped for output from the event viewer but that's not working. Let's try another tactic.

SHARE the log from HIJACKTHIS. HJT is at http://majorgeeks.com/download3155.html and other places.

SHARE this log so I can see what might be blocking the fix.
Bob

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HiJack LOg
by polaris6 / December 13, 2008 12:16 PM PST
In reply to: Dropping a big hint.

Logfile of HijackThis v1.99.1
Scan saved at 23:08:59, on 12/13/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\IObit\Advanced WindowsCare V2\MemCleaner.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Symantec\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\NETGEAR\WG511v2\wlancfg5.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Hijackthis\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.usatoday.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: (no name) - {98828DED-A591-462F-83BA-D2F62A68B8B8} - (no file)
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SmartRAM] C:\Program Files\IObit\Advanced WindowsCare V2\MemCleaner.exe /m
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Symantec\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: NETGEAR Smart Wizard.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: MasterCook: Select Image - C:\Program Files\MasterCook 9\Web\MCIEContext.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: MasterCook Web Import Bar - {E6EF5071-7647-4E85-9785-87B6CF5CB561} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1180125009677
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=23100
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

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16-bit Program Mystery
by polaris6 / December 13, 2008 11:29 PM PST
In reply to: Dropping a big hint.

I am still perplexed by this 'problem' and I think it may be much more simple than I suspect, and much more detailed than I am aware.

However, this morning, I unzipped the zip file on my desktop (which produced 22 files); I executed the exe file from the Temp File folder and it worked fine.

I then, copied those 22 files on to a stick memory and plugged it into the laptop. I then tried to execute the exe file on the stick memory from the laptop and it worked fine. I then copied the 22 files from the stick memory to a folder on the c-drive of the laptop and tried to execute the exe file, and ...up comes that message ..Can't run 16-bit Windows program...can't find exe file or one of its components.

Apparently, the laptop computer has no difficulty executing a 16-bit program; it seems to have difficulty executing it from one of the folders that is not in the Program Files Directory.

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That's not a mystery.
by R. Proffitt Forum moderator / December 14, 2008 12:05 AM PST
In reply to: 16-bit Program Mystery

Some older programs will not run if the directory its in has a space in it.

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From your HJT log.
by R. Proffitt Forum moderator / December 14, 2008 12:01 AM PST

1. Norton is 'protection software.' It has features that block the repair of this issue. This is not to tell you that it's why you didn't get it fixed but it's on a long list of reasons.

2. Adaware is 'protection software.' Another software that could block the repair.

3. Advanced WindowsCare is 'protection software.' Same issue.

4. AVG is 'protection software.'

5. Spybot is 'protection software.'

6. The Google Toolbar has 'protection' features.

-> I'm no longer perplexed. These sort of issues plague machines that have more than one antivirus installed. Not that that is it but this machine would not be able to do what other machines could do with ease.

I'd consider a post in our Security and Spyware forum if my advice on "There can only be one" Antivirus or other resident protection needs vetting.
Bob

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Dos games wouldn't run on XP
by Busted Flush / January 9, 2009 8:18 AM PST

....I was having Java issues and one of the fixes was to create a new profile on this fine HP Presario with XP SP-3...suddenly none of my Dos games would work...I have been gnashing my teeth and burning up hours on the net looking for a solution...I stumbled on one of my own....I moved the folder with the Dos games in it to the Shared Files folder.... and tada... they took off and ran fine....patiently went thru and redid all the shortcuts and now life is good again.... not sure if it would work for your case... but it might be worth a try..

Dave

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Can't run 16-bit Win Program
by polaris6 / January 9, 2009 9:02 AM PST

I moved the files and folder to the Shared Documents Directory and nothing new happened. However, I 'experimented' with that notion and I got as far as a message telling me it was having trouble d/l the 'dll library. I have an alternate copy for the '.dll' file in question. Should I replace the questionable one with the one I know works, or, has the unzipping stopped at the point of not unravelling the dll file?

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Fiile subs and other flubs....
by Busted Flush / January 9, 2009 11:35 AM PST

...personal experience has always lead me to replace a corrupt file with a known good one....as for the unzipping....most of my past experience with file unzippers has shown they unzip the whole file...corrupted parts and all....

Good luck....

Dave

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