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Can't Receive Netscape Mail

by onefinger / February 2, 2004 4:29 AM PST

I use Netscape Mail via Netscape 7.0, on a computer running Win98SE. Everything was fine until today when suddenly, for no apparent reason, I couldn't receive mail. I did or changed nothing since the last successful import of mail. Didn't even turn off the computer. One minute it was fine; then it wasn't.

What now happens is that when I open Mail, I get notification that "there are 3 new messages". I then click on the "Get Msgs" icon. The wavy activity bar at the lower right portion of the screen then shows activity, and the message "Receiving message 1 of 3" appears at the bottom. The progress bar then starts, gets to about 1 tenth across and then stops. No messages arrive.

I've tried closing and re-opening Mail. I re-booted a couple of times. I cleared the memory and disk caches. No help. I contacted my ISP (Verizon) who walked me through my server and account settings. All are as they're supposed to be.

I can send mail and it goes through (tested it using my other email account). The browser otherwise works fine; I can visit any website I choose, although I haven't yet tried a download to see if that'll come in.

Can somebody please shed some light on what's causing this inability to receive mail, and what I can do to correct it? Thank you.

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Re:Can't Receive Netscape Mail
by R. Proffitt Forum moderator / February 2, 2004 5:03 AM PST

Given the DOOM virus and more, you should call the ISP and give them a chance to tell you if their mail server needed a reboot too.

You did call them?

And I'm not writing you have the virus, just that too many other people have it and mail servers are a little too busy.

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Re:Can't Receive Netscape Mail
by brian57 / February 22, 2004 6:52 PM PST

This happened to me once with Netscape, and I found out the that first e-mail I was trying to download was HUGE (10+ MB). My connection to the internet was slow enough so that I could never get through the download. I fixed this by going to my ISPs website and viewing my e-mail through them (without downloading it). I just deleted it, and from then on things worked fine.

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