Windows 7 forum


Can't read DVD during Windows Installation

by Wei725 / July 12, 2013 10:51 AM PDT

I try to upgrade my laptop OS from Windows Vista (32 bit) to Windows 7 (64 bit). The hardware is 64 bit capable. After booted from GD/DVD, I get the following error messages:


Windows has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

Status: 0xc00000e9

Info: An unexpected I/O error has occurred.


I have checked the DVD drive and it works properly on reading and writing data.

Anything I can do to resolve this problem?

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Clarification Request
I own a laptop like that.
by R. Proffitt Forum moderator / July 12, 2013 10:59 AM PDT

It's some Acer that came with Vista and on the surface it looks ready for Windows 7 64 bit but no way, no how. There's an unresolved bios issue and it will never run Windows 7 32 or 64 bit.

Just a tip. To save time and posts, always add the make and model.

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Make & Model
by Wei725 / July 12, 2013 12:59 PM PDT

It is a Dell Inspiron 1521. I didn't think the problem was related with make and model of my laptop.

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It can.
by R. Proffitt Forum moderator / July 12, 2013 1:03 PM PDT
In reply to: Make & Model

I supplied an example so we would know there are such out there.

Given the age I'd check the BIOS to be at least A06 and then try a new DVD drive or if you have it, some USB DVDRW drive. At about 2 years I no longer futz but slip in a new optical. Your new techs tend to futz and lose too much time.

And in parting, let's hope the Windows 7 DVD is a factory silver model.

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PS. No Windows 7 drivers?
by R. Proffitt Forum moderator / July 12, 2013 1:04 PM PDT
In reply to: It can.
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Need to use another media for the installation.
by Wei725 / July 15, 2013 3:30 AM PDT

I have learned that it is caused by some sort of incompatible problem between the DVD drive and the installation DVD. I need to use a UBS and an external HD for the task.

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Can I install it from another PC?
by Wei725 / July 15, 2013 3:36 AM PDT

With the information, I am wondering whether I can install the OS from another PC with a DVD drive or not. If yes, that will save me a lot of troubles.

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That has been discussed before and the news is grim.
by R. Proffitt Forum moderator / July 15, 2013 3:45 AM PDT

I see there are many hurdles here and you seem to want to try it anyway. The discussion about installing Windows from another PC over a network is well discussed and in my opinion a dead end for most folk.

I'd try some USB DVDRW but given there are no drivers for this machine for 7 then you know you are going to have troubles.

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Only one year apart
by Wei725 / July 15, 2013 9:20 AM PDT

I bought the laptop in 2008 and Windows 7 was released in 2009. I don't know why the optical drive doesn't work for the installation DVD for only one year apart.

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Well that's a deep question.
by R. Proffitt Forum moderator / July 15, 2013 9:29 AM PDT
In reply to: Only one year apart

Not only do you see no drivers for Windows 7 you are battling an old optical drive. At the shop if an optical drive gives me the slightest trouble I try the lens cleaner ONE TIME and if it is still trouble I slip in a new drive. If the client does not want it fixed but we are to install an OS we'll use the USB DVDRW instead and put a note on the ticket the drive is suspected bad.

But what about those drivers? There was an yelp from users about a certain graphics chip (Intel?) that was never to have Windows 7 support. Yes it can do 640x480 but imagine the owner that worked at getting 7 installed then could not budge the display past 16 colors for lack of a driver.

You've seen many signs this is unlikely to turn out well but this is how most techs learn these lessons. It's one that I don't think can be taught.

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windows 7 upgrade advisor
by Wei725 / July 15, 2013 2:32 PM PDT

I have run the windows 7 upgrade advisor. The result was fine. I should run into too many problem in the process.

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So you are repeating the prior lesson.
by R. Proffitt Forum moderator / July 16, 2013 12:55 AM PDT

The internet is full of folk that ran that and later discovered the graphics or another driver issue.

Hope you got past the DVD issue by now.

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