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Can't print online email manufacturer coupons

by bepperson / April 8, 2006 4:02 AM PDT

Windows '98
Netscape 7.1

Recently, whenever I receive emails with coupons as a part of the message, I can print only the text that is not actually a part of the coupon. Usually the coupon is set in a box that separates it from the text above and below the actual coupon. When I check print preview, the entire email appears, but when I print a blank space appears where the coupon text should be. I assume that I need to adjust some setting, but I have no idea what it must be or why it began to happen. Any suggestions? I'm desperate!

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Re: printing coupons
by Kees Bakker / April 8, 2006 5:15 AM PDT

Mccamp,

Nice to read that even Netscape sometimes gives problems. So many people here can only blame IE.

Things to try:
- use IE to print the coupon
- (re)install latest printer driver
- try another printer

What surely should work:
- Print Screen (might be shift-printscreen), then run Paint and paste the screenprint into it. Then select only the coupon (with the mouse after clicking the select box), copy, File>New, paste (you've got only the coupon now on the screen) and print from Paint.

Hope this helps.


Kees

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Try this...
by John.Wilkinson / April 8, 2006 11:29 AM PDT

Before printing a coupon, try going File->Page Setup, and on the Format & Options tab, check the box next to Print Background (Colors and Images). My guess would be that the coupon is am image that's not being printed as a result of that setting.

Hope this helps,
John

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printing coupon problem continues
by bepperson / April 9, 2006 12:12 AM PDT
In reply to: Try this...

Thanks, but this failed too. Any other takers? I think it's some setting that turned itself off, but for the life of me, I can't figure out which. HELP!!!!

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Do I understand correctly ...
by Kees Bakker / April 9, 2006 4:13 AM PDT

that the MS Paint method I suggested fails? You can't print a .bmp file if that .bmp file contains a coupon. But you can print it if it contains any other picture? That's weird. Please tell more.

Kees

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can't print coupons
by bepperson / April 9, 2006 9:22 AM PDT

Have discovered that this must be a Netscape issue, as I can print using Internet Explorer. Does that help at all?

And just to be sure that I understand your original suggestion: was it to copy and paste? If that is what you meant, it didn't work.

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Re: printing coupons
by Kees Bakker / April 9, 2006 5:32 PM PDT
In reply to: can't print coupons

Glad you got it partially solved, by printing in IE. Nothing wrong with that, I should say. That was my suggestion, so when you said that Grif's advice didn't work TOO, I couldn't follow it any more.

If you reread my post, you'll see that it was screenprint and paste, not copy and paste. But I'm sure using IE is better.

Kees

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