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Question

Can't ping/use specific Spotify with any device on router

by Jun 10, 2014 7:32AM PDT

Greetings,

I am a Spotify Premium user and starting this morning, I am unable to connect to/ping/nor use the Spotify site/app. I have tried resetting my router and that has not helped. I know it's not an issue with my computer as I even reformatted (mainly for other reasons) my computer and not even that helped. I tried on several devices too. Please help!!

Discussion is locked

13 Posts
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Answer
Too vague.
by Forum moderator Jun 10, 2014 7:44AM PDT

You've pretty much summed it up as "it doesn't work" but no details. For example I find the new routers to default to firewalling off the devices on your LAN.

Do you think this is a ploy to get you to pay techs to turn that off?
Bob

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It's just not working
by Drumrocker365 Jun 10, 2014 7:53AM PDT

I can't ping the site and as a result I can't listen to any songs. It may be firewall but I'm not sure how to check. I tried looking and it seems like there's no way to turn it off.

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Details are still slim.
by r. proffitt Forum moderator Jun 10, 2014 7:57AM PDT

I wonder if you looked up the IP address of the site then pinged that address. To save time, don't spare details. Share the ping you used. I can't guess what you are typing.
Bob

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How do I look up IP?
by Drumrocker365 Jun 10, 2014 9:15AM PDT

How can I lookup the IP address to the site without people able to ping the host name?

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Save time. Use a little research.
by r. proffitt Forum moderator Jun 10, 2014 9:26AM PDT

I went to google and asked that question. You know it's the router, we know the new penchant is for security over functionality.

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change DNS service?
by James Denison Jun 10, 2014 9:40AM PDT
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Answer
It matters what country you are in.
by Forum moderator Jun 10, 2014 7:59AM PDT
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I'm in the US
by Drumrocker365 Jun 10, 2014 9:20AM PDT

I'm in the US. I know it's not blocked. It works on any wifi network accept for mine so I know it's an issue at the router.

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So for 20 bucks or so, change that router.
by r. proffitt Forum moderator Jun 10, 2014 9:25AM PDT

This is a lot of posts and I don't see the router make, model, firmware version and what's different from the stock settings.

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open your router's program
by James Denison Jun 10, 2014 9:42AM PDT

and change it's DNS settings to 8.8.8.8 and 8.8.4.4 which will give you the google DNS which won't block spotify.

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FIXED
by Drumrocker365 Jun 10, 2014 1:29PM PDT

I didn't do anything and it randomly fixed itself.... huh.

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When DNS updates... Well, it's as if it's magic.
by r. proffitt Forum moderator Jun 10, 2014 2:19PM PDT

And then you have ISPs that block, get complaints and unblock.

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Perfect!
by asti223 Jun 24, 2015 6:43AM PDT

THIS solution fixed it for me. I have been trying to figure this out for months! Finally, I simply went into my router settings and changed the ISP DNS settings to the ones mentioned above and now every application including Spotify work flawlessly! Thanks again!

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