Can't open or use Spybot or Adware

Oh I am sorry. I do not remember everything that I saw. I used Symantec and I had eula, keylogger 007, adware spyware, to many to remember. I also used trend micro that told me basically the same. And also I used Spywatch I think. But they all basically said the same. So I downloaded The Spybot search and Destroy. And also the Adware SE Personel.Neither will open.
I can try to scan again with one of them and then send what I have if necessary.
Thanks

what you have it is rather difficult to help you. Rescan with Symantec and also with TrendMicro's Housecall and let them delete whatever they find. If they can't fix something, then let us kow what it was that they couldn't fix. I never heard of Spywatch. As far as Ad-Aware SE and Spybot S&D, they won't install at all? Try downloading them again and choose "run" or "open" instead of save and see if they will install that way.

Thanks so much. I will do that. It may not have been Spywatch could have been another and I am thinking wrong.
On the Spybot and Adware. I have it downloaded just will not open when I click on it.

Give me a couple to get this done and I will write back then..
Thank You

anyway. I will be back tomorrow morning.

You are using Ad-Aware SE? Not Adware, which is a Rogue program.

After doing what Roddy suggested, you may want to try ewido, which is great for Trojans.

Ewido Link
http://www.ewido.net/en/

This is a pay program, but try it free for 14 days, if you don't want to pay for it , you get the free version. you just don't get auto update or real time protection. You can manual update every day and scan, also makes a backup. They don't ask for a credit card.
Let us know how it goes.
Larry

I have just tried to run the scan again using Symantec but it gets shut down before I can get the Active X controls. This happens almost every time I try. I got them the first time thats how I found I had bugs but after that when I try I get shut down. Either the page disappears from the screen or it reboots.. I have dial up so maybe thats why these things can shut things down since it takes me awhile to get anything.I will try the others and see what happens..
Sammy Jo

I have just tried to run the scan again using Symantec but it gets shut down before I can get the Active X controls. This happens almost every time I try. I got them the first time thats how I found I had bugs but after that when I try I get shut down. Either the page disappears from the screen or it reboots.. I have dial up so maybe thats why these things can shut things down since it takes me awhile to get anything.I will try the others and see what happens..
Sammy Jo

Yhanks alot, some of what you wrote for me to do the floppy disk I really don't know how to do. Dumb I guess not much knowledge about this stuff. I don't know the difference between the Adware SE and adware you speak of. The rogue version I mean..
I did run the Ewido it told me what I had but it did not get rid of it when I ran the free beta version I believe it was.
I have not put any information on here since I discovered I had bugs in here which was by accident.
I do agree one of them is preventing me from running the programs.
I am going to run the Symantec again and the housecall I will try the Ewido again and then see what I get.
I will get back by tomorrow it takes time because sometimes I have had trouble just writing these posts or trying to download anything to scan.
Watch for my mail please..
Sammy Jo

come back exactly what the name of the malware that ewido could not get rid of is. Ewido is NOT a Beta, you have the trial version and it will stay free after 14 days but it should still be able to remove the malware for you. If it can not, if you give us the name of the malware, we might be able to help more. As far as Ad-Aware SE, make sure you have the program made by Lavasoft. Another suggestion is to try running your scans in safe mode. Directions for that are here.
http://www.pchell.com/support/safemode.shtml

It took me several times just to get a post here. The page disappears.
Please read what I wrote about Symantec.
I guess I used the wrong thing on Ewido. It said trial using beta. I will try again

with ewido which IS a Beta. You want to download the program itself. Click ''run'' or ''open'' after clicking the download link at the bottom of this page.

http://www.ewido.net/en/download/

Then try to follow these directions.

* Install ewido security suite
* When installing, under ''Additional Options'' uncheck ''Install background guard'' and ''Install scan via context menu''.
* Launch ewido, there should be an icon on your desktop double-click it.
* The program will now go to the main screen

You will need to update ewido to the latest definition files.

* On the left hand side of the main screen click Update
* Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net/en/download/updates/

Once the updates are installed do the following:
* Click on scanner
* Click on Complete System Scan and the scan will begin.
* While the scan is in progress you will be prompted to clean files, click OK
* When it asks if you want to clean the first file, put a check in the lower left corner of the box that says ''Perform action on all infections'' then choose clean and click OK.
* Once the scan has completed, there will be a button located on the bottom of the screen named Save report
* Click Save report.
* Save the report .txt file to your desktop.

Now close ewido security suite.

I just read your post and I will try my best to folow your instructions
SJ

Here is the report. However it did not list the keyloggers and a few others. What should I do to find them?

ewido security suite - Scan report
---------------------------------------------------------
+ Created on: 1:52:56 PM, 12/18/2005
+ Report-Checksum: 62FAE7B4

+ Scan result:

C:\Documents and Settings\mAre-E\Cookies\mare-e@2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@ads.pointroll[2].txt -> Spyware.Cookie.Pointroll : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@advertising[1].txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@bfast[2].txt -> Spyware.Cookie.Bfast : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@burstnet[1].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@casalemedia[1].txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@centrport[2].txt -> Spyware.Cookie.Centrport : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@citi.bridgetrack[2].txt -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@com[1].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@counter.hitslink[2].txt -> Spyware.Cookie.Hitslink : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@edge.ru4[1].txt -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@ehg-idg.hitbox[2].txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@fastclick[2].txt -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@hitbox[1].txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@media.fastclick[1].txt -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@mediaplex[1].txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@microsoftwga.112.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@questionmarket[2].txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@statcounter[1].txt -> Spyware.Cookie.Statcounter : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@trafficmp[2].txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@www.burstbeacon[1].txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@www.myaffiliateprogram[1].txt -> Spyware.Cookie.Myaffiliateprogram : Cleaned with backup
C:\Documents and Settings\mAre-E\Cookies\mare-e@z1.adserver[1].txt -> Spyware.Cookie.Adserver : Cleaned with backup


::Report End

which are not enough to cause you big problems. We are back to the beginning again trying to figure out WHO told you that you had keyloggers and other things. If you actually had something that bad I would think that ewido would have found more than it did. You didn't remember exactly what programs you used and said it MIGHT be something like Spywatch which I never heard of and probably is not trustworthy. Instead of guessing like we are doing I would suggest that you visit a HijackThis expert forum (NOT here please). Please follow the instructions on this link which will tell you where to obtain HJT, how to use it and where to post your log. Good luck.
http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=107213&messageID=1223125

I have read your reply. Thank You so much for all your help. I am the one that saw the keylogger 007 and another one ? and the trojans. Thats why I came here. I am still working on it the best I can without going to HJT because I did go there but it is complicated for me.
This is the results from Trend Micro.I do not understand any of it and don't know what to tell TM to do.

Detected grayware/spyware.
BHO_SE.66863
KEYL_SE.62203
KEYL_SE.62205
KEYL_SE.62214
KEYL_SE.62216
KEYL_SE.62218
KEYL_SE.62219
KEYL_SE.62220
KEYL_SE.62221

BHO_SE. 66864
BHO_SE. 74387

TRAK_SE. 67998
TRAK_SE.68940
68941
68942
68943
68944
68945
68946
68947

ADW_SE. 70550
ADW_SE. 75448

was which programs enlightened you to all the information about what ''you'' saw. He suggested HJT, as it will give you an accurate picture of what is on your computer.

You say it is too complicated for you. I understand you may be frustrated and confused. Why not post exactly what it is about this part of Roddy's instructions for HJT that you find complicated?

'It is important that you run HijackThis.exe in its own folder so the backup files that HijackThis creates will not be accidentally deleted.

Open 'My Computer', then double-click to open C:\ (or the drive letter that your Windows is installed on)
In the menu bar, click File-->New-->Folder.
That will create a folder named New Folder, which you can rename to ''HJT'' or ''HijackThis''. Now you have C:\HJT\ or C:\HijackThis\ folder. Put your HijackThis.exe there, and double click to run it.

Click 'Scan' button. Click 'Save log' button. Save the 'hijackthis.log' in your desktop. Copy and paste the content of 'hijackthis.log' and post the log file in any forums that offers HijackThis analysis.
'

Is it that you can't find My Computer? Is it that you don't know how to make a new folder or how to rename one? I am being quite serious and trying to help. Instead of trying a ''whole load of programs'', it may be in your best interest to try to follow the above directions, then post your results at one of the forums Roddy has suggested. (Not this forum - they do not analyze HJT logs)

In regard to Trend's results. Roddy has already suggested to scan with Trend and ''let it delete what it finds''. I would reread what he has written. http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=143610&messageID=1609539

If you're looking for an easy way out, you're not going to find it. While you may not think HJT is the easy way out.. in the end.. it just might be! With all the information given and not given within this thread, I personally feel it may be your only way. (IMHO )

Good luck..
Carol

Thanks to all of you for all the help you have given to me. I admit that I am so clueless to these things but I am learning. I will use HJT and follow the instructions just given to me.
You guys have all been great and patient and I appreciate it all.
Thanks again for everything.
Sammy Jo

You are Very Welcome, from everyone. We have all had to learn, just as you are doing. So we understand what it is to be confused. I think you will find the Mods. on these forums are some of the best of any of the other help sites, also the members on here are mostly above average.
Everyone tries to be patient and do their best to help someone in need. When you get your PC cleaned up, feel free to let us know what cured it, and if you have more questions, feel free to post them and I know someone will try to help you. If you get confused and don't understand something, all you need do is ask.
Good Luck.
Larry