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can't open Internet Explorer?

by Johnti / September 13, 2004 3:03 AM PDT

I recently acquired a new computer (albeit used), with Windows XP and Internet Explorer version 6 SP1 installed. I am having problems opening Internet Explorer ? each time I click on the icon a small screen keeps coming up - "Internet Explorer has encountered a problem and needs to close".

I have sent the error report and used the IE repair system to no avail. Could you please advise what may be wrong and how to resolve it?


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Re: can't open Internet Explorer?
by R. Proffitt Forum moderator / September 13, 2004 3:11 AM PDT

What pest control software do you use? Examples of a suite would be Adaware, Spybot, Stinger and Housecall.

If its clean, then look up IEFIX on Be sure to have your XP CD handy.


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Re: can't open Internet Explorer?
by Cursorcowboy / September 13, 2004 9:21 PM PDT

1. Error Reporting that is enabled by default displays an error dialog box prompting the user to indicate whether or not they want to report the problem. When choosing to report the problem, technical information about the problem is collected and then sent to Microsoft over the Internet. If a report is rendered and if a similar problem has been reported by other people and more information is available, a link to that information will be provided the user. Turning it ON or turning it OFF is the user's call. For assistance and resolution, we need to know WHAT cause(s) is/are reported.

a. Were there no links or anything else provided should you submit the report?

b. Please. For your benefit, always report the error information this report contains when wanting our analyses.

2. When a system error occurs, the computer displays a blue screen containing error codes and all computer operations stop. When an illegal operation or other error occurs in a program, that program stops working. System and program errors may be transmitted to Microsoft which allows them to track and address operating system, Windows component, and program errors. Error Reporting configuration is outlined in, [Q310414]:

a. Enable or disable
b. Enable for the operating system
c. Specify the program for which a report is generated
d. Remove programs from the list
e. Send an error report to Microsoft

Thank you.

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Re: can't open Internet Explorer?
by sweetypie_cc / November 8, 2004 7:56 PM PST

try repairing your Internet Explorer by going to Start then Run then type in the command dialog box the following command: regsvr32 softpub.dll
This will repair your Internet Explorer. If it doesn't then your PC is probably infected with Spyware/Adware... try to go to\spyware

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