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Can't install keyboard driver

by katz78 / July 9, 2004 2:32 AM PDT

I got an email message from HP saying there was an update for my keyboard. This is an XP Home, from Compaq. The link they sent me is here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-18007-2&lc=en&sw_lang=8&product=213911&os=54&cc=us

I go to the page, but when I click on download, the page takes forever to load,and then it says 'this page cannot be displayed'. I contacted tech support, and they sent me this link:

ftp://ftp.hp.com/pub/softlib/software3/COL5242/pv-18007-2/SP26328.exe

That does the same thing as the first link. Page won't load, and I get the same message,'page cannot be displayed'.
I called the order center to order the cd for the driver, and the option wasn't listed on the recorded menu, and wasn't able to talk with a live person.
Tech support told me to have Java (from Sun.com) installed, which it is, and to go to tools>options>advanced, and under Microsoft VM,check Java logging enabled, and Java console enabled. I enabled those, rebooted, and I still can't download this driver update. I'm at my wits end, and don't know what else to do. Does anyone know of a workaround or a fix?
Thanks.

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Re: Can't install keyboard driver
by Mark G / July 9, 2004 2:50 AM PDT

does your keyboard work? as i have a keyboard with extra options and with xp all worked without me installing any extra drivers?

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Re: Can't install keyboard driver
by frog_foot / July 9, 2004 10:21 AM PDT

I forgot my password, and had to use another name. lol
Yes, the keyboard works all right, but in the first link it said that the driver update had to be downloaded for SP2 to work. I emailed tech support, they couldn't resolve the issue. I then talked with a tech support agent live, and they couldn't help me either. I'm more worried about the SP2 working, if I don't download this driver. Do you or anyone else here have any idea what I should do?
Thanks again.

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Re: Can't install keyboard driver
by Mark G / July 9, 2004 1:08 PM PDT

if you mean sp2 for xp thats not out yet?

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