Can't install flash player

Question

Resolved Question

Can't install flash player

by bkay Aug 31, 2011 2:46AM PDT

My DH is having problems with installing flash. Several sites come up and ask to install an active x add-on. You click ok. You go to another site and it asks to install an active x add-on. You click ok - you get the picture.

I uninstalled Flash and reinstalled it from Adobe's site. I restarted the computer to be sure. Something came up to say it didn't install correctly and go to their [forgot the name for it, but their user forum]. So, I uninstalled again. This time I downloaded from download.com. Same thing, again.

On the add/remove program page, Adobe Active X and Adobe Flash are listed, but there is no corresponding amount of disk space listed.

It's a Dell computer with XP, sp3.

Thanks,

bkay

Discussion is locked

bkay has chosen the best answer to their question. View answer

5 Posts

- Collapse + Expand Details

Best Answer

- Collapse -

It didn't work

by bkay Sep 1, 2011 7:59AM PDT

I did what you suggested. It didn't change anything. When I uninstalled, it did not still show in the add/remove program page afterwards. I reinstalled it offline. I went to the Cadillac page, it asked to install Active X. I said yes. I went to the Lexus page and it asked again. Just to double check, I went to the Cadillac page on my computer and it didn't ask. The security level is set the same on both computers. We both have AVG.

Thanks for your help. I appreciate your interest.

bkay

- Collapse -

Well

by TWB404 Sep 1, 2011 9:25AM PDT

At this point I would say it is not a Flash problem. The link below will take you to their support page and you can email them. Good luck

http://www.adobe.com/aboutadobe/contact.html

- Collapse -

Thanks TWB

by bkay Sep 1, 2011 10:37AM PDT

I'm not sure what I did. I reset the security page on the tools menu to default. I uninstalled something I never heard of. I looked it up. It was some kind of filesharing software. Which ever thing worked, worked.

Thank you so much. The adobe troubleshooting page said to set your security page to medium. It wouldn't seem to work, so I just set it to default. Whatever it was, it worked.

Thanks again.

bkay

- Collapse -

Your welcome

by TWB404 Sep 1, 2011 10:52AM PDT

Flash can be a pain sometimes. I have 6 bookmarks on how to keep up with all it takes to make it work. lol

Back to Computer Help forum

TWB404 · Accepted Answer · Aug 31, 2011 3:15AM PDT

- Collapse -

Try this

by TWB404 Aug 31, 2011 3:15AM PDT

They have an uninstall program that fixed a problem I had.

http://kb2.adobe.com/cps/141/tn_14157.html

It states that it is for 10.2 but I think they just never updated the page. It worked fine on my 10.3 version.

Then go to this page. It is their Installation Problems page.

http://kb2.adobe.com/cps/191/tn_19166.html

If you scroll down to the paragraph titled Advanced Troubleshooting you can find direct link to download the offline installer. Do not use the links to get to Advance Troubleshooting because they have 2 paragraphs titled the same and the one you want is the first one. Download that and try the install and see if that helps.

Can't install flash player

Best Answer

CNET Forums

Other Forums

Forum Info