Can't hear dialog on blu-ray

by Jra7575 Sep 1, 2010 9:46PM PDT

I recently purchased A Samsung led tv, blu-ray player and home theater receiver. All units are connected with high quality HDMI cables. When I watch a blu-ray or standard DVD, the dialog audio (people talking) is extremely quiet and the "other" sound, music, sound effects, etc, is very loud. I do have my direct tv going through my receiver and all that works perfectly. Note, to set all speaker levels, I used the "auto" feature my receiver offers. I placed the little mic in the center of my room, hit the button and all levels were set. Not sure if that is important but thought I would mention. Anyways, if any of you have any ideas, I would appreciate hearing them. Right now, I can't watch movies.

Discussion is locked

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Can't hear dialog on blu-ray

by Samsung_CE_Tech Samsung staff Sep 2, 2010 6:24AM PDT

Jra7575,

To better understand the issue, could you provide the model numbers for your devices?

--CETech

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Can't hear dialog

by Jra7575 Sep 2, 2010 9:49PM PDT

model BD-C5500

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Just noting.

by Kees Bakker Sep 2, 2010 9:57PM PDT

In your first post, you mention three devices (led tv, blu-ray player and home theater receiver). In this post you mention only one model number, when asked for "model numbers for your devices". Seems a partial answer only.

Kees

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All Model #'s

by Jra7575 Sep 6, 2010 10:15PM PDT

I apologize, I only had the blu-ray model #. Here are all my model #'s
Blu-Ray Model BD-C5500, Model code BD-C5500/XAA
AV Receiver model HW-C700B
LED TV Series 6 model 6400 or 6500

All Samsung

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first thing to do...

by sk528 Sep 2, 2010 1:58PM PDT

..update the firmware of all devices (TV,BR etc) then check if problem persists.

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Can't hear dialog on blu-ray

by PGLGreg Sep 7, 2010 9:31AM PDT

So when you listen to DD 5.1 sound on a DirecTV HD channel, you can hear dialog okay? Because if not, I'd first suspect a problem with the speaker wire connection to your center channel speaker. But if you actually can hear dialog when the source has surround sound, it can't be a problem with physical connections, and is probably a problem of some sort with settings. Just as a check, put your ear right up next to the center channel speaker to see if you hear any sound from it. If not, it's more likely a physical connection problem (or possibly even defective equipment), but if you can hear some sound, double check your setup and settings.

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Center speaker

by Jra7575 Sep 7, 2010 10:12PM PDT

The center speaker works fine when watching direct tv. You can here dialog perfectly. And yes, I have put my ear right up to it and it is working fine. The only issue is when watching movies on blu-ray player. I sure hope it isn't faulty equipment.

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You need PCM

by roscojim Nov 29, 2012 1:51AM PST

I know this i an old post, but I was hving this same problem, and by searching, I was able to find an answer. You need to have PCM turned on, not Bitstream, and downmix to stereo. This will fix your problem.

On my upstairs TV, I have a 5.1 sound system, so I need to have Bitstream on in order to hear sound. Downstairs, I only have a 21 system (no center channel), so with Bitstream turned on, I could hardly hear the dialog. By switching to PCM, and downmixing to stereo, I could hear the dialog perfectly.

This makes sense because my 2.1 system is basically stereo, although my receiver gives it "surround sound" feel.

Hope that helps!

Jim

Can't hear dialog on blu-ray

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