Have you tried Trend Micro's Knowledge Base Search function? You have to enter the product and version, which you haven't posted. It's worth a try.
Maybe it will help..
It just sits there.Left side is grayed out.Main portion of screen is blank except for the words
"transfering data" which is also grayed out.
XP Home SP2
Dell Dimention 8400
3.20 gig Intel Pentium 4