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Resolved Question

Can't get rid of a google redirect trojan/virus.

by Jennifer1510 / November 27, 2012 12:18 PM PST

I am having issues with google redirect. To be more specific, when I google something, and then click a link, I will be sent to a very obvious spam website instead of the link I clicked. If I click the back button, I will get to the link I wanted in the first place.

I have run multiple scans with AVG, eSet, Malwarebytes, and Hitman. Eset is the only thing that found anything. It found these items:

C:\$RECYCLE.BIN\S-1-5-21-785293973-1187815849-3269181308-1000\$R9TFSQT.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\$RECYCLE.BIN\S-1-5-21-785293973-1187815849-3269181308-1000\$RQH0ION.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\Users\andyandjenni\AppData\Local\Temp\013aa5a58c11.exe a variant of Win32/Kryptik.ANVZ trojan cleaned by deleting - quarantined
C:\Users\andyandjenni\AppData\Local\Temp\ICReinstall\cnet2_Greenshot-INSTALLER-0_8_0-0627_exe.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\Users\andyandjenni\AppData\Local\Temp\ICReinstall\cnet_ComboFix_exe.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\Users\andyandjenni\AppData\Local\Temp\is1598539481\BuzzdockSetup-Silent.exe multiple threats cleaned by deleting - quarantined
C:\Users\andyandjenni\AppData\Local\Temp\is1598539481\zgInstaller.exe Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\Users\andyandjenni\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\111004132821909.rsc multiple threats deleted - quarantined
C:\Users\andyandjenni\Downloads\cnet_ComboFix_exe.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\Users\andyandjenni\Downloads\defragsetup.exe a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

but afterwards I am still having the redirect problem. I reran the eset scan and now it doesn't find anything. I'm ready to try anything and follow directions explicitly if anyone knows what to try. I'm running Vista. Let me know what else you need.

Jennifer1510 has chosen the best answer to their question. View answer
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Clarification Request
Some of those?
by R. Proffitt Forum moderator / November 28, 2012 9:32 AM PST
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by Jennifer1510 / November 30, 2012 6:19 AM PST
In reply to: Some of those?

Do you see a specific toolbar in that list? I'm not aware that I have any.

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Give yourself time.
by R. Proffitt Forum moderator / November 30, 2012 9:20 AM PST
In reply to: Toolbars

I've run into new users that call them APPS or add ons and the list is far too long. Your post revealed one so I put a laser focus on it but now I worry that you are in need of a personal computer tech.

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by Jennifer1510 / December 4, 2012 11:12 PM PST
In reply to: Give yourself time.

I'll uninstall the toolbar. Which of those items is it? Need a name or something.

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I supplied. Buzzdock.
by R. Proffitt Forum moderator / December 5, 2012 1:58 AM PST
In reply to: clarification

I also supplied a link discussing it. Some of these HIDE under other names.

I am not at your PC but you could uninstall one toolbar after another until you get it. IE and browsers work fine without these.

All Answers

Best Answer chosen by Jennifer1510

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Got my answer elsewhere
by Jennifer1510 / December 9, 2012 11:12 PM PST

Wanted to mark this question as resolved, but I didn't get it resolved here. Another website forum was able to pinpoint my problem.

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Thanks for letting us know..
by Carol~ Moderator / December 10, 2012 1:06 AM PST


In some cases, it's best to post at a Malware Removal forum. You already found out it can be a tedious process, depending on what the problem is - and where.

Sometimes it's as simple as running a couple of scans. Sometimes it's not. When it's not, the Malware Removal forums will work with you "one on one", until the problem is resolved. As they did with you over this past week. Time constraints permit us from doing the same.

Glad to hear .. all is well.


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I read @Alternate Data Stream.
by R. Proffitt Forum moderator / December 10, 2012 1:34 AM PST

Lovely, deep, and wonderful issue. At times I wonder if ADS should be removed from this OS.

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An Additional Thought
by Carol~ Moderator / December 5, 2012 3:53 AM PST
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