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can't get MS updates

by QueenFish75 / March 26, 2006 12:37 AM PST

I downloaded the beta for IE now IE doesn't work at all - it will open but the forward and back buttons are dimmed. Help, About won't even let me get the IE version number.
MS won't let me get updates for Office using Mozilla or Netscape it told me to download IE and I did...
I downloaded a fresh copy of IE6 but it won't install because it wants me to uninstall the other version and I can't find it anywhere.
Does anybody know how to get Office, Outlook and XP updates using Mozilla or Netscape? I hate IE anyway but am uncomfortable not being able to download updates either automatic or on-demand.

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Uninstall IE7 Beta 2...
by John.Wilkinson / March 26, 2006 1:15 AM PST
In reply to: can't get MS updates

Unfortunately you cannot download Microsoft updates (for Office, Windows, etc) through Firefox, Netscape, etc. Microsoft has chosen to make them available only through Internet Explorer, so you have to use IE for such.

Since the problems began when you installed IE7 Beta 2, my suggestion would to to uninstall it. That would automatically restore you to IE6 as is was previously, and should correct the problems you're having with IE now. For instructions on uninstalling IE7 Beta 2, click here.

Hope this helps,

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IE7 already was uninstalled, now what?
by QueenFish75 / April 1, 2006 11:58 PM PST

I thank you Mr. Wilkinson for responding. I had already uninstalled the IE Beta figuring that was my problem and when IE 6 didn't return to normal I downloaded a fresh copy of IE6 but it won't install... "Setup has detected a newer version of Internet Explorer already installed on this system. Setup cannot continue".

The folder in your instructions doesn't exist so I looked for ALL instances of spuninst.exe the search resulted in a list of 92 of them, all indicating KB followed by 6 numbers. Could any of them be related to the IE Beta?

Maybe there's someplace I can get the IE Beta again, install it again and then uninstall it again? I prefer using Netscape 7.2 and Mozilla Firefox anyway but I'm concerned that I can't get updates for MS Office. The last security updates I DO see are 4 in February, 3 for XP and 1 for Media Player then there's another update March 4th for Windows Media Player! I don't remember when I realized that I had a problem with IE not working because my favorite tabbed browser is Netscape.

If I go to Start and select Windows Updates a blank window opens for IE - the flag in the upper right corner will wave forever if I let it but that's all that happens. The Forward and Back buttons are dimmed and if I select Help and About to get the IE Version nothing happens.

If you have any more ideas please do share them!

Thanks again!

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