1. Example of website and downloadlink.
2. What do you mean with "active clipart"?
3. What program do you use to display the downloaded clip art.
4. What do you do exactly and what happens exactly?
5. What did the polite and kind Microsoft employee tell you more than it was caused by SP2? Did he explain? Give work-arounds? It could be some security setting somewhere if SP2-related.

http://support.microsoft.com/?scid=kb;en-us;835413&spid=2488&sid=313 in fact says to clean Temporary Internet files. And that didn't help?

Kees