Windows Legacy OS forum

General discussion

Can't get cable back.

by billstott / February 7, 2006 5:10 PM PST

I have an HP with windows XP and all the trimmings
on cable with a second computer on the samer cable.

Things went nuts, it took about 3 minutes to pull up any thing and nothing made sense. I managed to restore it to a couple weeks back and everything seemed fine, except I could not get on line.

I ran it through the wizzard a couple times, no luck. It sent me to the help. A menue popped up, The windows cannot open help & support because the system service is not running. To fix the problem, " Start the service named," Help and support."

I think I have been around the block a couple times and am going now where.

What do they mean and how do I do it. I have already disconnected everything so it may reset. The other computer works fine, I even switched cables. I ran safe mode a couple times.


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To get Help & Support running
by MarkFlax Forum moderator / February 7, 2006 8:06 PM PST
In reply to: Can't get cable back.

Hi Bill

RIght click My Computer and select "Manage".

In the new window, select "Services and Applications on the left, then under that highlight Services. Make sure to select "Extended" from the bottom tabs in the right pane.

Find and highlight "Help and Support" in the list. Right click it and select Properties. Then in the Properties dialogue, under "Startup type:", select Automatic or Manual. (Automatic starts it when you boot up the computer, and Manual starts it only as and when required). Click Apply, then OK.


I'm not sure about the internet connection problem. If Help & Support doesn't help, perhaps you should download and run LSPFix from;

But I have no firsthand knowledge of this, and so my advice may be ill-advised.

Hopefully others here will have better advice.

Good luck


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get help and support running
by billstott / February 8, 2006 5:32 AM PST

Bingo! That did the job. I was afraid you were taking me so deep that they would start throwing dirt on my head. (compliment)

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Glad you got that sorted Bill
by MarkFlax Forum moderator / February 8, 2006 6:18 PM PST

So Help and Support is now working.

How about your cable connection. Do you still have a problem there?


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