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Can't get adware out !! I need your assistance !!


It's been a long time since I've had to get into this forum to ask for help, but a person has to do what they have to do to get the help that they need. I have a Conpaq FS7600 Computer, Windows XP, a brand new computer that I want to protect. My ISP is Verizon DSL.

I have a Norton Anti-Virus on a temporary basis. I have run the anti-virus scan and this computer will not delete the adware that is trying to take control. It keeps coming back up. Can anyone give me some advice to get this "bug" out??

I will, greatly, appreciate it!!! Thank you!!!


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(NT) (NT) it would help if you could "name the bug"
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Can't get adware out !! I need your assistance !!

I have no idea what this bug is. I know, only, that the virus scan shows adware all over the place.

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f it really is adware,

goto , download Ad-Aware SE Personal, (free version), install it, open it, check for updates immediately, then scan your PC.


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I want to get the adware out not keep it in my computer. The virus scan says it is a threat to my computer and I don't want anything that is going to mess it up.

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I want to get the adware out not keep it in my computer.
'I want to get the adware out not keep it in my computer. The virus scan says it is a threat to my computer

what file is deemed to be threatening?

you have not indicated the NAME of this adware or the file path.

that is essential to trying to help you fix the problem.

post back with information.
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I gave you a solution

Why didn't you try it?


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I did try it. It cleaned out a lot of things and so did norton anti-virus. I am not a computer genious. I'll be the first one to tell you that. I guess you can say that I'm confused. My system is Windows XP, a Compaq FS7600. I appreciate any help. I just don't know what direction to go in. Norton says adware is a threat, that is all. Does that mean I will get a virus, if I continue?? I have used adware in the past, but there are so many things on the net that say it's bad. I guess you can say, I'M TOTALLY CONFUSED.

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Hi seaboltluvsdew

adware=malware which is bad as Norton says it is. The program that mark told you about is Ad-Aware SE which is a program that removes "adware". You need BOTH programs, Norton to remove "viruses" and Ad-Aware SE to remove "adware". Can you see the difference now? I realize that it is confusing. Grin

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Thanks Roddy for explaining that a little more for me. I have training in computers,but not in the way that you, all, have. I appreciate your help very much.

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You're welcome and if it makes you feel any

better. both MarkFlax and I are self taught. Welcome to CNET and if you have any more questions, don't hesitate to ask. There are a few more links for free programs that also help keep you safe and will either remove or block other things that Ad-Aware SE and Norton don't remove. I use ALL of them myself. I would also scan with both Norton and Ad-Aware at least once a week.

Spybot S&D (download, check for updates, read the tutorial and scan often, it also does some blocking)

SpywareBlaster (a blocker only, download it, check for updates, enable it and leave it alone except for checking for updates occasionally)

SpywareGuard (similiar to SpywareBlaster but works in a different way and does not update as often for that reason.

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Try This

Try running these scans. Let us know what they find. What OS are you running?

Ad-aware *
Download Ad-aware version SE Personal 1.05 from here:
Install by double-clicking on the downloaded file.
If you have a previous version of Ad-Aware installed, during the installation of the new version you will be prompted to uninstall or keep the older version - be sure to uninstall the previous version.
After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run.
Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now".
Once the definitions have been updated:
Reconfigure Ad-Aware for Full Scan as per the following instructions:
-Launch the program, and click on the Gear at the top of the start screen.

-Under General Settings the following boxes should all be checked off: (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is greyed out, those features are only available in the retail version.)

- Automatically save logfile"
- Automatically quarantine objects prior to removal"
- Safe Mode (always request confirmation)
- Prompt to update outdated confirmation) - Change to 7 days.
- Click the "Scanning" button (On the left side).
- Under Drives & Folders, select "Scan within Archives"
- Click "Click here to select Drives + folders" and select your installed hard drives.
- Under Memory & Registry, select all options.
- Click the "Advanced" button (On the left hand side).
- Under "Shell Integration", select "Move deleted files to Recycle Bin".
- Under "Log-file detail", select all options.
- Click on the "Defaults" button on the left.
- Type in the full url of what you want as your default homepage and searchpage e.g.
- Click the "Tweak" button (Again, on the left hand side).
- Expand "Scanning Engine" by clicking on the "+" (Plus) symbol) and select the following:
- "Unload recognized processes during scanning."
- "Obtain command line of scanned processes"
- "Scan registry for all users instead of current user only"
- Under "Cleaning Engine", select the following:
-"Automatically try to unregister objects prior to deletion."
-"During removal, unload explorer and IE if necessary"
-"Let Windows remove files in use at next reboot."
- "Delete quarantined objects after restoring"
- Click on "Safety Settings" and select "Write-protect system files after repair (Hosts file, etc)"
- Click on "Proceed" to save these Preferences.
- Click on the "Scan Now" button on the left.
- Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".

- Close all programs except Ad-aware.
- Click on "Next" in the bottom right corner to start the scan.
- Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
- After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.

Plug-In for Ad-Aware (VX2 Cleaner)
Download the free VX2 Cleaner
If that link is unavailable go here :
Follow the link to Ad-aware Personal . On the right you will see "Add-Ons". It is in there.

Close Ad-Aware SE build 1.05 and Ad-Watch (if running)
Install the VX2 Cleaner
Start Ad-Aware SE build 1.05
Go to "Plug-ins"
Select the VX2 Cleaner plug-in and click "Run Plugin"
If your computer isn't infected, click "Close".

If your computer is infected:

Select "Clean System"
Reboot your computer
Scan your computer with Ad-Aware
Remove any VX2 objects detected
Reboot your computer again
Run a second scan to make sure the files have been removed from your computer
Close Ad-aware, reboot your system and go on to the next step below.

**NOTE: Virus warnings while performing a scan with Ad-Aware
While performing a scan with Ad-Aware, a background antivirus monitor may issue an alert, stating that a virus has been found in the temporary directory (%temp%) for the current user. This does not necessarily mean your computer has been infected with an active virus. Most antivirus resident scanners will not scan compressed files and only monitor your memory for the sign of an active viral process.

During a scan, Ad-Aware will temporarily decompress files to scan their contents without activating the content, but in doing so, the file is noticed by the antivirus' resident scanner.

Also, some antivirus applications include an option to quarantine infected files, and when Ad-Aware decompresses these quarantined files, the antivirus background scanner detects the virus moving outside the quarantine area. To avoid this you can either remove the quarantined files via your antivirus application, or have Ad-Aware ignore the antivirus program's quarantine folders/files during a scan.

Spybot S&D*
Download Spybot S&D here:
Install by double-clicking on the downloaded file.
Run Spybot S&D from desktop icon or Start menu.
Press "Search for updates" button to get list of updates available.
Press "Download updates" button.
Close all IE windows and close & restart Spybot S&D.
Press "Check for problems" button.
Have SpyBot remove all it marks in RED by pressing "Fix selected problems".
Close Spybot S&D, reboot your system.

Online virus scans:
Or Panda:
Be sure to put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself.

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